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DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

MS
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Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not Typical of Past St. Charles Hyundai High Quality Experience
Typically provide good service at typical dealership prices.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/07/2017 07:00 AM

We appologize for not getting the tire light checked out. Thank you for giving us the opportunity to get it resolved for you. Your next service visit will be back to our normal high standards. We look forward to seeing you then.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DM
DON MCELREA
KL
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Kenneth L.
Saint Louis, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
convinent and courteous, plus timely completion
excellent service advisors
Recommended
Brad D. from St. Charles Hyundai responded on 03/07/2017 06:29 AM

thank you for the great five star survey. we are happy to be your go to Hyundai dealership for all your vehicles needs. hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
PB
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Paul B.
Saint Charles, MO
2006 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied
I'm always happy with the service I receive at St Charles Hyundai. This time however I had to get them to clean my carpeted floor mat that the technician got dirty
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 02/23/2017 05:40 AM

Our apologies for the dirty floor mat upon picking your vehicle up! Your satisfaction is our main objective,so we are glad to hear the advisor got you taken care of quickly. Thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
CP
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Carol P.
Staunton, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
not happy
not so good. was not happy at all
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2017 02:06 PM

thank you for the response to your recent service, we apologize for the vehicle not getting the wash and vacuum done, we hope to see you soon for routine service.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
KB
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Keith B.
Bowling Green, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Very efficient
Recommended
Bob R. from St. Charles Hyundai responded on 02/13/2017 12:29 PM

Thanks for your positive review,your business is always
appreciated..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
ER
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Elizabeth R.
Saint Charles, MO
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A+ team
Great people = great service
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/08/2017 05:16 AM

Thank you for the positive review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
Dardenne Prairie, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service
The attention received from Service Dept on maintaining my vehicle and its continued performance is what has kept me coming back for 12 years
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 02/02/2017 05:12 AM

Thank you for the great review! We greatly appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, competent, knowledgeable
Yes
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/24/2017 05:09 AM

Thank your for the positive review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great - I gave J C a 4 1/2
easy to contact and knowledgeable & fast
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 01/04/2017 07:10 AM

Thank you for the positive review! Let us know what we can do,to make your next service visit a 5 star experience.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
BS
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Brynn S.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
It's always a treat to go to Hyundai. It's clean, and I can take my laptop and work from a desk there.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 12/14/2016 06:31 AM

Thanks for the 5 star review! It's our pleasure to provide you with a great service visit. Thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
TC
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Theresa C.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
na
na
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/29/2016 06:21 AM

Thank you for the positive review. We appericate your busniess. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
DM
DON MCELREA
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintainance
Courtesy and good service
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 11/23/2016 09:51 AM

Thank you for the 5 star review! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Customer Care
One of the reasons I bought from St. Charles Hyundai was because of their excellent service reputation, which is very true.
Recommended
Brad D. from St. Charles Hyundai responded on 11/21/2016 09:21 AM

thank you for the great 5 star review, we appreciate all your business done with our dealership.

thank you, Brad Dean
Hyundai service

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
GJ
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Gregory J.
Dardenne Prairie, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Dealership Service
Service was completed well and in a timely manner
Recommended
Bob R. from St. Charles Hyundai responded on 11/14/2016 05:58 AM

Thank you for your business ! and as always we appreciate your service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
DM
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DENNIS M.
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Always a great experience
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 10/17/2016 05:44 AM

Thank you for the 5 star review! We thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
AA
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Anatoliy A.
O Fallon, MO
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Anatoliy Abbott
Service is Good.
Recommended
Bob R. from St. Charles Hyundai responded on 10/11/2016 02:25 PM

Thank you for your continued service it is always a pleasure.look forward to our next service together.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
DD
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Donna D.
Maryland Heights, MO
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to my home and I purchased the car from this dealership
Treated well when I come in for service
Recommended
Brad D. from St. Charles Hyundai responded on 10/06/2016 09:30 AM

thank you for the great review. we appreciate all the business you do with our dealership.

thank you, Hyundai service

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SR
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Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AW
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Arthur W.
Florissant, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people, awesome customer service & my car has never driven better.
I live in Florissant but I would drive 4 hours to St Charles Hyundai to get my car service
Recommended
Bob R. from St. Charles Hyundai responded on 08/11/2016 03:12 PM

Thank you for your continued service with us !and we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
DP
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DENNIS P.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
If you want a Hyundai, this is the place to go.
The service was done quicker than I expected.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 08/11/2016 03:12 PM

Thank you for the great review! We appreciate your business,and we look forward to seeing you again,at your next scheduled service time!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
DM
DON MCELREA
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