Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
DM

DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

KW
gravatar
Kevin W.
Fenton, MO
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Service
Service with Tyler
Tyler was extremely professional and my previous review was not intended for him but for the way I was handled before I was scheduled with Tyler. He was very friendly and assisted me with the utmost care. I am very sorry that the first review was directed to his service as it was not intended to only for the way I was scheduled for service. This dealership has always been family orientated and that is why I have purchase 6 cars from them in the past years.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Repair
Category: Service
Service
I could not get the previous service rep to answer phone calls or emails. Finally got through to service in which I scheduled and was told they were extremely busy. While waiting for service to be performed it seemed like the salesman I have dealt with did not want t talk to me.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/15/2021 08:00 AM

Thank you for the great phone call to discuss our most recent service together, we hope to see you very soon for your next service appointment!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
GG
gravatar
Glenda G.
St. Peters, MO
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor Customer service
These guys don't care. Once they have the sale they treat you poorly.
Not Recommended
Bob R. from St. Charles Hyundai responded on 04/06/2018 01:15 PM

Thank you for the honest review ! i will be in touch with you to help get these concerns addressed,thanks ! your business is very important to us .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
SW
gravatar
Shirley W.
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You all give great service when you are not rushing.
Im on the fence when it comes to recommending your company (dealership) because you all (Hyundai) have dropped the ball a couple of times and why can't I be asked if I would like a carwash? We as consumers have other things on our mind are just simply trying to get what needs to be done and forget.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/15/2018 12:18 PM

Thank you for the feedback. We will make sure to ask if you would like your car washed when your in for service. We apologize for the mix up about the door panel. We will be in contact soon to make sure that is taken care of for you. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
DM
DON MCELREA
KS
gravatar
Kevin S.
Wildwood, MO
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointment maker has no communication with service advisor
Appointment taker signed me up for a 7:45 am appointment and they don't start Saturday service until 9am. Service advisor made me call parts department to see if part was available.
Not Recommended
Bob R. from St. Charles Hyundai responded on 10/19/2017 01:07 PM

I appoligize again for the communication break down. Once I was aware of the concern, I addresed your part concern in a timely manner. We scheduled for the work needed araound your time frame. Thank you! We do greatly appreciate your business and I am here for you for any future business needs. Please call me direct at 636-441-4481 ext 169

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KO
gravatar
Kathleen O.
O Fallon, MO
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible
Charged me $22 to change a $1.50 lightbulb. Constantly trying to up sell me other services I didn't ask for. Went in for a recall which was free and tried to talk me into $1500 of a additional services. Very pushy.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/03/2017 06:41 AM

Thank you for taking the time to reveiw your recent service visit. We made recomendations on your last service vist so that you were aware of the saftey item that was needed in the furture.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
CP
gravatar
Carol P.
Staunton, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
not happy
not so good. was not happy at all
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2017 02:06 PM

thank you for the response to your recent service, we apologize for the vehicle not getting the wash and vacuum done, we hope to see you soon for routine service.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SR
gravatar
Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
RS
gravatar
Ronald S.
2015 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not believing what you tell them
Service writer did not believe what I was telling him. Although I wrote estimates on cars and trucks for 25 years , I was wrong.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/02/2016 02:35 PM

We appreciate your patience while we worked to diagnose a difficult issue that could not be duplicated. Fortunately with some assistance from Hyundai's Technical department and one of their Field Service Engineers we were able to perform a repair and get you back on the road.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KW
gravatar
Kevin W.
Fenton, MO
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Service
Service with Tyler
Tyler was extremely professional and my previous review was not intended for him but for the way I was handled before I was scheduled with Tyler. He was very friendly and assisted me with the utmost care. I am very sorry that the first review was directed to his service as it was not intended to only for the way I was scheduled for service. This dealership has always been family orientated and that is why I have purchase 6 cars from them in the past years.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
Verified Customer
O Fallon, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I Will Stay With Them
I’m always treated special!
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
BH
gravatar
Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
From start to finish they make getting an appointment to getting the information you need they make it easy and are throughly professional.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for taking the time to fill out the survey, it is important that we provide all of our customers with 5 star service on every visit.  I hope that we can continue to provide you with a 5 star service on future visit.  If there is anything we can ever improve on just let us know.

Thank you,
Josh Higginbotham
Service Manager 
(636)244-5147 

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
O'Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
POLITE FAIR PRICING AND GREAT COMMUNICATION WHILE VEHICLE IS SERVICE
SEE ABOVE
Recommended
Employees worked with
BR
BOB RECK
DM
DON MCELREA
LS
gravatar
Larry S.
Lake Saint Louis, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at St Charles Hyundai!
I take my car in for oil changes and tire rotation. The staff is always friendly, professional and willing to answer my questions. The time spent waiting for my car is always as they predict—sometimes sooner!
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AD
gravatar
Abraham D.
Saint Ann, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
?
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
VP
gravatar
Vijay P.
Saint Louis, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the Best team
service person is really good and he explain me very clearly whats he is going do and whats the time line as well
im very much happy
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
MW
gravatar
Marlene W.
Chesterfield, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't have to return because the work was not completed/
Have never had a problem with working with the dealership.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AH
gravatar
Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Brad listen to any concerns I may have and always provide great customer service.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
'17 Santa Fe maintainance
Great friendly service!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
DW
gravatar
Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 10/25/2019 10:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see  you soon for your next routine service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SR
gravatar
Suzanne R.
Saint Peters, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Excellent!
Recommended
Brad D. from St. Charles Hyundai responded on 10/21/2019 05:49 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.