Business Solutions

DH

DAN HANSEN

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70
Send a Message to DAN

JC
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Josh C.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.

Verified Customer
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
service
great service very efficient

JC
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Josh C.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
10
Category: Service
Friendly
The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility
CHRISTOPHER L. from St. Charles Hyundai responded on 09/29/2021

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS


Verified Customer
Lake Saint Louis, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
verified customer Verified Customer
10
Category: Service
In and out with expert care.
Staff was very knowledgeable. They described everything that was done.
Employees worked with

Verified Customer
O'Fallon, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible service
Shocked this place is still open
JOSHUA H. from St. Charles Hyundai responded on 09/01/2021

I am very disappointed in the experience that you received at our dealership.  I would like to talk with you some more on your experience.  Customer experience is my number one goal and with that it appears we have failed you.  Could you give me a call when you get a chance.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai 
direct line (636)244-5147


Verified Customer
Lake Saint Louis, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
verified customer Verified Customer
10
Category: Service
In and out with expert care.
Staff was very knowledgeable. They described everything that was done.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2021
Service Type: Maintenance
8
Category: Service
Mechanic service great.
Due to the times we are in, and people not wanting to work, things were okay.
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/27/2021

Thank you for the great conversation over the phone! We hope to see you soon for your next service!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with

RC
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Renita C.
St. Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Love this dealership but getting through on phones can be a challenge
Recommended
Employees worked with

SV
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Sharon V.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good service
Employees were very friendly and service was great
Recommended
Bob R. from St. Charles Hyundai responded on 07/26/2021

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

MH
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Maureen H.
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The Best
Great customer service. Not a long wait time while your car is being serviced. Waiting area is always neat and clean.
Recommended
Employees worked with

AW
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Anthony W.
Spanish Lake, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/17/2021

Thank you for the five stars and the completion of the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

CH
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Clara H.
O'Fallon, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They do good work.
The work done on my car has always been good.
Recommended
Employees worked with

WH
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William H.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Battery Replacement
Awesome service
Recommended
Employees worked with

DC
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Dennis C.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I used to take all my service work to a tire dealership. I have discovered that St Charles Hyundai offers competitive pricing and I prefer Hyundai technicians working on my automobiles. My service advisor Brad Dean is the main reason why I have my service work done here. I have confidence that he is honest and provides great service.
Recommended
Employees worked with

Verified Customer
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Employees worked with

Verified Customer
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Repair
Category: Service
Great service and people
Appreciate great service and friendliness of staff
Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020

Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon! 

Employees worked with

DC
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Dennis C.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Brad Service Advisor provides great service.
Brad Dean Service Advisor is my go to guy in the service department. He does a great job assessing my service needs and goes the extra mile to provide great service.
Recommended
Employees worked with

TH
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Tennille H.
Saint Charles, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduling appointments when closed...
No returning phone calls and scheduling appointments when closed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ed T. from St. Charles Hyundai responded on 01/13/2021

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with

AH
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Altamese H.
MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The customer service here is exceptional and the atmosphere is so relaxing and the service a great as well. I highly recommend.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

LS
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Lori S.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
As always, the service team was great! Check in was easy. I LOVE the scheduling on line option. Thanks again for the great work.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/21/2020

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Verified Customer
Dardenne Prairie, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Starter repair
Professional, efficient - Displaying concern for customer.
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
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