Business Solutions

KD

KYLE E DAVIS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(52 reviews)
52
Send a Message to KYLE E

Verified Customer
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
good experience
excellent treatment, very professional

JE
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James E.
Troy, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
These guys from check in and finish is great

JM
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John M.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Replaced tire sensor
Always work with Brad. Always works to provide an exceptional experience.
Employees worked with

TF
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Tara F.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
3am appointment
I only had one problem, I got a text message saying I missed my appointment for 3am. Umm not open at 3am. Lol I also didn’t get a sticker saying when my next oil change is.

Verified Customer
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service before road trip
I always receive exceptional service. My yearly trip is no exception. Every aspect is addressed so I can feel comfortable driving 1000 miles without any unforseen problems.

SJ
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Steven J.
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great service
very friendly and professional. however still waiting for call back for a part they did not have in stock.

Verified Customer
Lake Saint Louis, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.

Verified Customer
Lake Saint Louis, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
6
Category: Service
Normal maintenance and attention to a problem
Hyundai isn’t what it used to be. It’s not easy getting an appointment. Then when you go in they act like you’re not there. They don’t address everything you need done.
JOSHUA H. from St. Charles Hyundai responded on 01/04/2022

Thank you for taking the time to fill out the survey.  The information from our customers is very important to us, so we can improve on all your future visits with us.  I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you.  Customer experience is my number one goal.  If you could give me a call whenever you get a chance I would really appreciate it.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

KELLY S. from St. Charles Hyundai responded on 01/04/2022

Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it).  We will also take care of the oil change sticker and service interval on your vehicle.  I appreciate your time and input today and just always feel free to call me with any issues.  Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)


SB
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Scott B.
Saint Charles, MO
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
verified customer Verified Customer
3
Category: Service
Rescore
They did reach out. 3 stars for that.
Next visit will tell if it's all talk.

Verified Customer
Chesterfield, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.
Employees worked with

Verified Customer
Chesterfield, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2021
Service Type: Maintenance
10
Category: Service
Josh reached out to me.
Josh from St Charles Hyundai reached out to me and I really appreciate it.
JOSHUA H. from St. Charles Hyundai responded on 09/29/2021

Thank you for the time on the phone and filling out the survey and giving us this information.  We are constantly working on giving our customers a better experience and your information is important to us.  Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey.  We look forward to seeing you again for your future automotive needs.

Thank you,
Brad Dean
Service Advisor 
St Charles Hyundai 
(636)278-9149

Employees worked with

SB
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Scott B.
Saint Charles, MO
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
verified customer Verified Customer
3
Category: Service
Rescore
They did reach out. 3 stars for that.
Next visit will tell if it's all talk.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2021
Service Type: Repair
2
Category: Service
Service advisors stink
Service advisor only has money on mind. Place not like it used to be years ago. Gone down hill and bottomed out.
JOSHUA H. from St. Charles Hyundai responded on 10/01/2021

Thank you for the time on the phone today.  We really appreciate your business and look forward to helping you with your automotive needs in the future.  We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.

Thank you
Brad Dean 
Service Advisor 
St Charles Hyundai
(636)244-5147


WP
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William P.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2021

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

CR
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Carolyn R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Hyundai Dealer
What makes St. Charles Hyundai the best dealership includes quality vehicles and excellent maintenance service. I have a 2011 Hyundai Tucson. I'm at around 115,000 miles, so now, I'm keeping up my oil changes and any corporate scheduled maintenance. I only go to St. Charles Hyundai for my oil changes (using coupons to lower the price) and any scheduled maintenance.

We know that within the next 5 years, I will be purchasing a new Hyundai Tucson and I will purchase from St. Charles Hyundai. You won't be sorry.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/28/2021

Thank you for the great survey!!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

PR
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Patricia R.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey answers
Precise, accurate, knowledgeable, & friendly are the words that I will use for St. Charles Hyundai. Definitely the place to shop for a car or SUV.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/16/2021

Thank you for taking the time to fill out the survey.  Thank you also for all the kind things you had to say we really appreciate it.  I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.  

Thank You,
Josh Higginbotham
Service Manager 
(636)244-5147

Employees worked with

LO
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Lawrence O.
Chesterfield, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2021
Service Type: Repair
Category: Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/14/2021

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employees worked with

Verified Customer
Edwardsville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai St. Louis
Lamont was very friendly when I called to schedule our visit. He had our desired car gassed up and ready to test drive when we arrived. It was a very smooth transaction, including the trade in of our vehicle, and the financing of the new one. Everyone at the dealership was very pleasant and helpful.
Recommended

MO
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Michael O.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ur people and timliness getting in and out.
you have my past remarks on file, they do not change from visit to visit. if i had more to say i would.
Recommended
Employees worked with

FA
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Frank A.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service.
Personnel were friendly and took care of my service needs in a quick and efficient manner.
Recommended
Employees worked with

CH
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Catherine H.
Saint Peters, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE ON CAR
THE ALTERNATOR ON OUR HYUNDAI WENT OUT AFTER 9 YEARS AND 48,000 MILES. WE CALLED AND IMMEDIATELY GOT AN APPOINTMENT O FIX IT THE NEXT DAY. THE SERVICE WAS COMPLETED ON TIME, THE STAFF WAS COURTEOUS AND THE REPAIR COST WAS REASONABLE.

JOHN H.
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