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SureCritic / Hyundai Dealer / St. Charles Hyundai / KYLE E DAVIS
KD

KYLE E DAVIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(52 reviews)
52

Reviews of KYLE E DAVIS

Verified Customer
Lake Saint Louis, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
6
Category: Service
Normal maintenance and attention to a problem
Hyundai isn’t what it used to be. It’s not easy getting an appointment. Then when you go in they act like you’re not there. They don’t address everything you need done.
JOSHUA H. from St. Charles Hyundai responded on 01/04/2022 07:17 AM

Thank you for taking the time to fill out the survey.  The information from our customers is very important to us, so we can improve on all your future visits with us.  I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you.  Customer experience is my number one goal.  If you could give me a call whenever you get a chance I would really appreciate it.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

KELLY S. from St. Charles Hyundai responded on 01/04/2022 08:51 AM

Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it).  We will also take care of the oil change sticker and service interval on your vehicle.  I appreciate your time and input today and just always feel free to call me with any issues.  Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
Verified Customer
Chesterfield, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2021
Service Type: Maintenance
10
Category: Service
Josh reached out to me.
Josh from St Charles Hyundai reached out to me and I really appreciate it.
JOSHUA H. from St. Charles Hyundai responded on 09/29/2021 11:57 AM

Thank you for the time on the phone and filling out the survey and giving us this information.  We are constantly working on giving our customers a better experience and your information is important to us.  Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey.  We look forward to seeing you again for your future automotive needs.

Thank you,
Brad Dean
Service Advisor 
St Charles Hyundai 
(636)278-9149

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
SB
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Scott B.
Saint Charles, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
verified customer Verified Customer
3
Category: Service
Rescore
They did reach out. 3 stars for that.
Next visit will tell if it's all talk.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2021
Service Type: Repair
2
Category: Service
Service advisors stink
Service advisor only has money on mind. Place not like it used to be years ago. Gone down hill and bottomed out.
JOSHUA H. from St. Charles Hyundai responded on 10/01/2021 08:51 AM

Thank you for the time on the phone today.  We really appreciate your business and look forward to helping you with your automotive needs in the future.  We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.

Thank you
Brad Dean 
Service Advisor 
St Charles Hyundai
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
WP
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William P.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
CR
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Carolyn R.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Hyundai Dealer
What makes St. Charles Hyundai the best dealership includes quality vehicles and excellent maintenance service. I have a 2011 Hyundai Tucson. I'm at around 115,000 miles, so now, I'm keeping up my oil changes and any corporate scheduled maintenance. I only go to St. Charles Hyundai for my oil changes (using coupons to lower the price) and any scheduled maintenance.

We know that within the next 5 years, I will be purchasing a new Hyundai Tucson and I will purchase from St. Charles Hyundai. You won't be sorry.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/28/2021 06:42 AM

Thank you for the great survey!!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
PR
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Patricia R.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey answers
Precise, accurate, knowledgeable, & friendly are the words that I will use for St. Charles Hyundai. Definitely the place to shop for a car or SUV.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/16/2021 02:16 PM

Thank you for taking the time to fill out the survey.  Thank you also for all the kind things you had to say we really appreciate it.  I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.  

Thank You,
Josh Higginbotham
Service Manager 
(636)244-5147

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
LO
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Lawrence O.
Chesterfield, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2021
Service Type: Repair
Category: Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/14/2021 09:17 AM

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
Category: Service
First service experience and possibly last
Not satisfied as all
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/05/2021 06:12 AM

Thank you for the time on the phone.  Again, we are sorry about the problems and we are working to make sure the problems do not continue.  We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience.  If you have any other questions or anything else that we can improve on please let me know.  It is really important to us.

Thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repairs and oil change
Excellent service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020 02:27 PM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Brad Dean is an exceptional service advisor , he is my go to guy when I need service
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/14/2020 06:16 AM

Thank you for the great five star survey.We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
The service department is always very friendly and they always do an amazing job with the customers.
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:24 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
CK
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Cheryl K.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai is clean and comfortable while waiting for the vehicle's completion.
We have purchased three Hyundai's since 2009, 2 Elantras and one Accent. Service was outstanding with all and our salesman, Ben who we confide in, gives us the best deal while explaining the in's and out's of the cars. Thanks to Ben for his outstanding service and to the service dept. who do a great job for customers such as us. Have referred three different family members who have also purchased Hyundai's. They are simply good cars!

Cheryl and Ray Keiser
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:26 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
DN
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Damon N.
Florissant, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Great customer service!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 05:52 AM

Thank you for the five star survey and appreciate the review on the survey to better our service department. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Winfield, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Thought they did a great job taking care of my car! You
Recommended
Bob R. from St. Charles Hyundai responded on 07/27/2020 06:34 AM

Thank you for the great review ! we appreciate your business ! thanks again .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
CS
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Charles S.
Lake Saint Louis, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment on time
I brought my car in for an emission test. Service tech was pleasant and efficient. Waiting room is clean and comfortable.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thanks for the great five star!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very happy with the service department, especially Bob Reck.
Been servicing my vehicles wit him for 14+years and appreciate all the help and advise that is given. Can not always say that for most service departments.
Recommended
Bob R. from St. Charles Hyundai responded on 07/06/2020 06:49 AM

Thanks for the great review ! i also really appreciate our friendship over the years and your trust !thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
MC
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Mary C.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mary
The place is always very clean and everyone is so friendly.
Recommended
BRADLY D. from St. Charles Hyundai responded on 06/25/2020 02:04 PM

We thank you for taking time out of your busy day to fill out our survey. We apprectiate the positive feedback and the 5 Star rating you felt that we deserved. We look forward to taking care of all your future automotive needs and continuing the outstanding service. 

Employees worked with
KD
KYLE E DAVIS
RA
gravatar
Ross A.
O Fallon, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The service techs IE Bob and Chris
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/05/2020 08:47 AM

We appreciate you taking time out of your day to take our survery and we are proud to have given you 5 Star service on this visit and going forward. Have a wonderful day and we look forward to assisting you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
KD
KYLE E DAVIS
DT
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David T.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic!
They got my tires fixed really fast
Recommended
Brad D. from St. Charles Hyundai responded on 06/08/2020 02:43 PM

Thank you for the perfect five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
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