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SureCritic / Hyundai Dealer / St. Charles Hyundai / KYLE E DAVIS
KD

KYLE E DAVIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(52 reviews)
52

Reviews of KYLE E DAVIS

JR
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Jorge R.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
The best car in my live and the best team in services !!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
Category: Service
First service experience and possibly last
Not satisfied as all
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/05/2021 06:12 AM

Thank you for the time on the phone.  Again, we are sorry about the problems and we are working to make sure the problems do not continue.  We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience.  If you have any other questions or anything else that we can improve on please let me know.  It is really important to us.

Thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repairs and oil change
Excellent service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020 02:27 PM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Brad Dean is an exceptional service advisor , he is my go to guy when I need service
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/14/2020 06:16 AM

Thank you for the great five star survey.We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
The service department is always very friendly and they always do an amazing job with the customers.
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:24 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
CK
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Cheryl K.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai is clean and comfortable while waiting for the vehicle's completion.
We have purchased three Hyundai's since 2009, 2 Elantras and one Accent. Service was outstanding with all and our salesman, Ben who we confide in, gives us the best deal while explaining the in's and out's of the cars. Thanks to Ben for his outstanding service and to the service dept. who do a great job for customers such as us. Have referred three different family members who have also purchased Hyundai's. They are simply good cars!

Cheryl and Ray Keiser
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:26 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
DN
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Damon N.
Florissant, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Great customer service!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 05:52 AM

Thank you for the five star survey and appreciate the review on the survey to better our service department. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Winfield, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Thought they did a great job taking care of my car! You
Recommended
Bob R. from St. Charles Hyundai responded on 07/27/2020 06:34 AM

Thank you for the great review ! we appreciate your business ! thanks again .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
CS
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Charles S.
Lake Saint Louis, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment on time
I brought my car in for an emission test. Service tech was pleasant and efficient. Waiting room is clean and comfortable.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thanks for the great five star!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very happy with the service department, especially Bob Reck.
Been servicing my vehicles wit him for 14+years and appreciate all the help and advise that is given. Can not always say that for most service departments.
Recommended
Bob R. from St. Charles Hyundai responded on 07/06/2020 06:49 AM

Thanks for the great review ! i also really appreciate our friendship over the years and your trust !thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
MC
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Mary C.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mary
The place is always very clean and everyone is so friendly.
Recommended
BRADLY D. from St. Charles Hyundai responded on 06/25/2020 02:04 PM

We thank you for taking time out of your busy day to fill out our survey. We apprectiate the positive feedback and the 5 Star rating you felt that we deserved. We look forward to taking care of all your future automotive needs and continuing the outstanding service. 

Employees worked with
KD
KYLE E DAVIS
RA
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Ross A.
O Fallon, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The service techs IE Bob and Chris
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/05/2020 08:47 AM

We appreciate you taking time out of your day to take our survery and we are proud to have given you 5 Star service on this visit and going forward. Have a wonderful day and we look forward to assisting you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
KD
KYLE E DAVIS
DT
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David T.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic!
They got my tires fixed really fast
Recommended
Brad D. from St. Charles Hyundai responded on 06/08/2020 02:43 PM

Thank you for the perfect five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
LS
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Lori S.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
As always, St. Charles Hyundai takes great care of my car.
Recommended
Brad D. from St. Charles Hyundai responded on 06/03/2020 09:46 AM

Thank you for the great survey on your recent service. We hope to see you soon!

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
AD
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Andrea D.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I absolutely love St. Charles Hyundai. I won’t take my Sonata anyway else. The service is excellent, staff is friendly and they are always efficient.
Recommended
Robert R R. from St. Charles Hyundai responded on 06/01/2020 12:38 PM

Thank you for the positive feed back and we are happy to have given you 5 Star service on your last visit. We look forward to your next visit, and thank you for taking time out of your day to leave such a positve response to us 

Employees worked with
KD
KYLE E DAVIS
CS
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Carol S.
Saint Charles, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service and people are friendly
All customer had on mask but NONE of the employees did! I didn’t feel safe because I am high risk.
Recommended
Brad D. from St. Charles Hyundai responded on 06/01/2020 10:27 AM

Thank you for the great five star survey. We hope to se you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
KD
KYLE E DAVIS
Verified Customer
O Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Smiles !!
The service dept is all kinds of amazing,
Smiling & helpful
No rushing
Went over everything they did on the car with the paperwork & showed me,
Thankful !
Recommended
BRADLY D. from St. Charles Hyundai responded on 05/04/2020 05:10 AM

Thank you for the 5 Star survey and the feed back. Look forward to servicing you again soon.

Employees worked with
KD
KYLE E DAVIS
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