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SureCritic / Hyundai Dealer / St. Charles Hyundai / KYLE E DAVIS
KD

KYLE E DAVIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(52 reviews)
52

Reviews of KYLE E DAVIS

Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
Category: Service
First service experience and possibly last
Not satisfied as all
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/05/2021 06:12 AM

Thank you for the time on the phone.  Again, we are sorry about the problems and we are working to make sure the problems do not continue.  We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience.  If you have any other questions or anything else that we can improve on please let me know.  It is really important to us.

Thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Brad Dean is an exceptional service advisor , he is my go to guy when I need service
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/14/2020 06:16 AM

Thank you for the great five star survey.We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
Highly recommend!
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/30/2020 12:56 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
WP
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William P.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
CR
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Carolyn R.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Hyundai Dealer
What makes St. Charles Hyundai the best dealership includes quality vehicles and excellent maintenance service. I have a 2011 Hyundai Tucson. I'm at around 115,000 miles, so now, I'm keeping up my oil changes and any corporate scheduled maintenance. I only go to St. Charles Hyundai for my oil changes (using coupons to lower the price) and any scheduled maintenance.

We know that within the next 5 years, I will be purchasing a new Hyundai Tucson and I will purchase from St. Charles Hyundai. You won't be sorry.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/28/2021 06:42 AM

Thank you for the great survey!!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
PR
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Patricia R.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey answers
Precise, accurate, knowledgeable, & friendly are the words that I will use for St. Charles Hyundai. Definitely the place to shop for a car or SUV.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/16/2021 02:16 PM

Thank you for taking the time to fill out the survey.  Thank you also for all the kind things you had to say we really appreciate it.  I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.  

Thank You,
Josh Higginbotham
Service Manager 
(636)244-5147

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
LO
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Lawrence O.
Chesterfield, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2021
Service Type: Repair
Category: Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/14/2021 09:17 AM

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
Edwardsville, IL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai St. Louis
Lamont was very friendly when I called to schedule our visit. He had our desired car gassed up and ready to test drive when we arrived. It was a very smooth transaction, including the trade in of our vehicle, and the financing of the new one. Everyone at the dealership was very pleasant and helpful.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
MO
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Michael O.
Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ur people and timliness getting in and out.
you have my past remarks on file, they do not change from visit to visit. if i had more to say i would.
Recommended
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
FA
gravatar
Frank A.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service.
Personnel were friendly and took care of my service needs in a quick and efficient manner.
Recommended
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
CH
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Catherine H.
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE ON CAR
THE ALTERNATOR ON OUR HYUNDAI WENT OUT AFTER 9 YEARS AND 48,000 MILES. WE CALLED AND IMMEDIATELY GOT AN APPOINTMENT O FIX IT THE NEXT DAY. THE SERVICE WAS COMPLETED ON TIME, THE STAFF WAS COURTEOUS AND THE REPAIR COST WAS REASONABLE.

JOHN H.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
JR
gravatar
Jorge R.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
The best car in my live and the best team in services !!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Service Review
Contacted service about an issue and they took care of my customer satisfaction and helped clear up the situation
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
RW
gravatar
Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
GF
gravatar
Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repairs and oil change
Excellent service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020 02:27 PM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
TS
gravatar
Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
The service department is always very friendly and they always do an amazing job with the customers.
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:24 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
CK
gravatar
Cheryl K.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai is clean and comfortable while waiting for the vehicle's completion.
We have purchased three Hyundai's since 2009, 2 Elantras and one Accent. Service was outstanding with all and our salesman, Ben who we confide in, gives us the best deal while explaining the in's and out's of the cars. Thanks to Ben for his outstanding service and to the service dept. who do a great job for customers such as us. Have referred three different family members who have also purchased Hyundai's. They are simply good cars!

Cheryl and Ray Keiser
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:26 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
DN
gravatar
Damon N.
Florissant, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Great customer service!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 05:52 AM

Thank you for the five star survey and appreciate the review on the survey to better our service department. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Winfield, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Thought they did a great job taking care of my car! You
Recommended
Bob R. from St. Charles Hyundai responded on 07/27/2020 06:34 AM

Thank you for the great review ! we appreciate your business ! thanks again .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
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