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SureCritic / Hyundai Dealer / Northwest Hyundai / JESUS PEREZ
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JESUS PEREZ

Northwest Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 reviews)
73

Reviews of JESUS PEREZ

FG
gravatar
Fabian G.
Houston, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good customer service by
really good customer service, by staff members , specially jesus perez .
George/A S., Service Manager from Northwest Hyundai responded on 01/04/2022 07:49 AM

Fabian, 

Thank you for your feedback, and it was nice speaking with you.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223
g.sanchez@northwesthyundai.com
Semper Fi

Employees worked with
JP
JESUS PEREZ
CM
CESAR MACHADO
Verified Customer
Houston, TX
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
9
Category: Service
Making It Right
I appreciate the dealership in listening to my concerns about my service experience and making it right. My car was repaired and so was the relationship.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Repair
2
Category: Service
Communication is key
Poor communication throughout the process was not good.
George/A S., Service Manager from Northwest Hyundai responded on 01/25/2022 05:28 AM

Good morning,

I'm sorry to hear that you didn't have a great experience on you last service visit here with us, let me look into what went wrong and I'll will be reaching out shortly. 

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
GABRIEL D. from Northwest Hyundai responded on 01/26/2022 03:52 PM

My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. I value our customer's feedback. It seems that in your instance we missed the mark. I'd like nothing more than to have the opprotunity to speak with you briefly about your visit in an effort to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let us know how we dropped the ball. I assure you that I will make this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Thank you for your consideration. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.

Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
Verified Customer
Houston, TX
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Bad experience
Painful
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022 06:35 AM

I'm sorry that you didn't have a not so great experience on your last visit, I will speak to your service advisor about this to see what was the hold up and why it took this long for your services to be complete.  I'm glad that you brought this to my attention, because this is not what we want our customers to experience, we want our customers to feel welcomed and at home.  I apologize again, and I can't stress how much customer satisfaction means to me and our owner.  Please, if I can do anything to make your experience better, don't hesitate to contact me, I know I can't give you your time back, but I willing to do what it take to make this right for you.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
SR
STEPHEN REDDIX
YF
gravatar
Yue F.
Houston, TX
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
Great customer service
I took my car for recalls, and found other issues with the car, and a great thanks to the service manager Mr.George Sanchez for taking extra steps to help me get assistance from manufacturer. Really appreciate it!!!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2022
Service Type: Repair
0
Category: Service
Dealer refused to take a look on recalls they've done unless I pay $168
I referred so many friends and family to buy car from here, but no more from now on. I sent my car for several service recalls, (recall 188 and campaign 931 were completed) the eps light came on a few days after that, but since recall 110 has no parts so I waited and scheduled again on 12/23/2021. I specifically expressed my concern about the eps light issue, and ask the advisor to check the jobs that were done previously since they are related to the issue. But the advisor insisted to charge me $168 just to look, no other option, no explanation, don't care what so ever. For safety issue I actually verbally agreed with the fee and dropped it off. Then few days later I came to pickup the car, recall110 is done, but no diagnosis on the eps light, the advisor said I didn't authorized the fee, so nothing is done, even the previously jobs no body bother to give a blink of an eye.
George/A S., Service Manager from Northwest Hyundai responded on 01/05/2022 11:23 AM

Yue, 

Thank you very much for taking the time to speak with me on the phone, I'm looking forward to help you and make this right for you.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 10:38 AM

You're welcome sir.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
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