Business Solutions

JP

JESUS PEREZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 reviews)
73
Send a Message to JESUS

MS
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Monica S.
Hockley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Great service, this is the second time I took my Palisade here to this location for an oil change. I was here a week ago for a new driver-side mirror and Jesus Perez took care of everything too, he was awesome!

Verified Customer
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome!
George Sanchez takes great care of me been a customer since 2009.
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022

Thank you so much for your sticking with me, and thank you for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

Verified Customer
Jersey Village, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Thank you for a fast one
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

DJ
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Debbie J.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Restore review
You changed my oil
Employees worked with

EM
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Erika M.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome experience!
Great service!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022

Erika, 

Thank you very much for your feedback and for being part of our family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

Verified Customer
Houston, TX
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
1st time maintenance in 2022 Tucson
Having 3yrs of maintenance included is a wonderful perk. It was fairly easy to schedule in the Hyundai app. My only suggestion is to drop off the car instead of waiting.
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022

Thank you very much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

DB
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Donna B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional from start to finish!
I have owned many vehicles in years past but nothing compares to HUB HYUNDAI and the top notch service I receive when I come in for routine maintenance. I am especially impressed with the knowledgeable service staff, the courtesy they show and the patience they have toward my many questions and concerns. HUB HYUNDAI is number one and will always be my vehicle of choice!
George/A S., Service Manager from Northwest Hyundai responded on 03/22/2022

Donna,

Thank you very much for your feedback and your being a loyal customer of ours.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

CS
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Courtney S.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My only place to go!
Awesome service
George/A S., Service Manager from Northwest Hyundai responded on 03/18/2022

Courtney, 

Thank you very much for being part of our family, and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

DJ
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Debbie J.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Restore review
You changed my oil

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
Service Type: Maintenance
9
Category: Service
Na
Ba
George/A S., Service Manager from Northwest Hyundai responded on 03/14/2022

Debbie, 

Thank you so much for choosing Northwest Hyundai for your service needs, but what could we do better to earn a 5 star?

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

Verified Customer
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
¡Buen servicio!
I feel they go beyond the needs of the customer!
George/A S., Service Manager from Northwest Hyundai responded on 03/10/2022

Thank you so much for your feedback, and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai
Great service and sakes team
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022

Thank you so much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Bad experience
Painful
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022

I'm sorry that you didn't have a not so great experience on your last visit, I will speak to your service advisor about this to see what was the hold up and why it took this long for your services to be complete.  I'm glad that you brought this to my attention, because this is not what we want our customers to experience, we want our customers to feel welcomed and at home.  I apologize again, and I can't stress how much customer satisfaction means to me and our owner.  Please, if I can do anything to make your experience better, don't hesitate to contact me, I know I can't give you your time back, but I willing to do what it take to make this right for you.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

RE
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Rannisha E.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Very good service. Very helpful
George/A S., Service Manager from Northwest Hyundai responded on 02/05/2022

Rannisha, 

Thank you very much for your feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
9
Category: Service
Making It Right
I appreciate the dealership in listening to my concerns about my service experience and making it right. My car was repaired and so was the relationship.

PR
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Peggy R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Service people are great and I love their willingness to help when there is a problem
George/A S., Service Manager from Northwest Hyundai responded on 01/29/2022

Peggy,

Thank you so much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
9
Category: Service
Making It Right
I appreciate the dealership in listening to my concerns about my service experience and making it right. My car was repaired and so was the relationship.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Repair
2
Category: Service
Communication is key
Poor communication throughout the process was not good.
George/A S., Service Manager from Northwest Hyundai responded on 01/25/2022

Good morning,

I'm sorry to hear that you didn't have a great experience on you last service visit here with us, let me look into what went wrong and I'll will be reaching out shortly. 

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
GABRIEL D. from Northwest Hyundai responded on 01/26/2022

My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. I value our customer's feedback. It seems that in your instance we missed the mark. I'd like nothing more than to have the opprotunity to speak with you briefly about your visit in an effort to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let us know how we dropped the ball. I assure you that I will make this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Thank you for your consideration. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.


KG
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Kimberly G.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Place To Get Your Car Serviced
I have been going to this facility for about 2 years now. I wouldn't trust my ride would any other service department than Hub Hyundai. The waiting area is always clean with comfy seats. There are stocked water in the fridge and hot coffee . The bathroom is clean and their wifi is great. I would recommend this place to family and friends.
George/A S., Service Manager from Northwest Hyundai responded on 01/18/2022

Kimberly, 

Thank you so much for your feedback, and for being a loyal customer of ours.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

YF
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Yue F.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Service
Great customer service
I took my car for recalls, and found other issues with the car, and a great thanks to the service manager Mr.George Sanchez for taking extra steps to help me get assistance from manufacturer. Really appreciate it!!!

SB
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Sandra B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service
Had to take my car in for service on a warranty issue. From appointment setting to getting my car back, I give them 5 stars! Quick and efficient.
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022

Sandra, 

Thank you for your feedback and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

YF
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Yue F.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Service
Great customer service
I took my car for recalls, and found other issues with the car, and a great thanks to the service manager Mr.George Sanchez for taking extra steps to help me get assistance from manufacturer. Really appreciate it!!!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2022
Service Type: Repair
0
Category: Service
Dealer refused to take a look on recalls they've done unless I pay $168
I referred so many friends and family to buy car from here, but no more from now on. I sent my car for several service recalls, (recall 188 and campaign 931 were completed) the eps light came on a few days after that, but since recall 110 has no parts so I waited and scheduled again on 12/23/2021. I specifically expressed my concern about the eps light issue, and ask the advisor to check the jobs that were done previously since they are related to the issue. But the advisor insisted to charge me $168 just to look, no other option, no explanation, don't care what so ever. For safety issue I actually verbally agreed with the fee and dropped it off. Then few days later I came to pickup the car, recall110 is done, but no diagnosis on the eps light, the advisor said I didn't authorized the fee, so nothing is done, even the previously jobs no body bother to give a blink of an eye.
George/A S., Service Manager from Northwest Hyundai responded on 01/05/2022

Yue, 

Thank you very much for taking the time to speak with me on the phone, I'm looking forward to help you and make this right for you.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022

You're welcome sir.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
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