Business Solutions

GG

GILBERT GOMEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(6 reviews)
75
Send a Message to GILBERT

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast service
My car was in and out in 2 hours
George/A S., Service Manager from Northwest Hyundai responded on 03/16/2022

Thank you so much for your feedback and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

RB
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Randy B.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!

RB
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Randy B.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2022
Service Type: Maintenance
0
Category: Service
A part that should not break down in only 4 years did just that
Quite simply, I felt deceived by both the dealership and Hyundai itself when it comes to the warranty I was promised when I bought the car and when it comes to an item on the car that should NEVER have failed at 4.5 years of age! I had to pay $1200 out of pocket for a repair of a part of the car that should never have had to be replaced in the first place! I'm not dissatisfied with the quality of the service repair; rather, I'm ticked off by the very fact that I had to GET this particular repair in the first place! So much for my original 10-year, 100,000 mile "bumper-to-bumper" warranty I was promise when I bought my 2017 Santa Fe Limited Ultimate in spring 2017. Since then I've had to have a handful of things repaired or replaced, paying 100% for all such repairs, including a part on the car that should in no way stop working on a vehicle that is only 4.5 years old with 65,000 miles!

How convenient that I was told my warranty was actually "5 years or 60,000 miles." What a crock! I chose the Hyundai in spring 2017 over a Honda Pilot and a Chevy Traverse because of the Hyundai's 10-year/100,000 mile warranty.
GABRIEL D. from Northwest Hyundai responded on 02/25/2022

Hello Randy,

My name is Gabriel Deluc. I'm the general manager with Northwest Hyundai. I'm sorry to hear about the unexpected out of pocket repair on your 2017 Santa Fe. The customer service we provide and your total and complete satisfaction are the metrics by which we judge our success. It seems as though my team and I could've done a much better job in this instance. Your service advisor has called, texted, and emailed you in the hopes of resolving this matter. We'd love the opportunity to get back in your good graces and continue to be your repair facility of choice. I'd like to make myself available to you as well. Please contact Luis or myself anytime and I assure you that we will bend over backwards to earn your total and complete satisfaction. Thank you for your consideration, Randy.

All the best,
Gabriel Deluc

General Manager | Northwest Hyundai
19300 Northwest Fwy, Houston, TX 77065
w: www.northwesthyundai.com
e: gabriel@northwesthyundai.com
o: 281.894.5200
c: 323.404.1420


CA
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Carol A.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Superior Service
Excellent attention to the customer's concern with the new owners service team. They researched the unusual problem the vehicle had. They made sure the problem was resolved. They kept me informed on the progress of the service repair. The Service Technician, Mechanics, Service Manager and General Manager, all took extra care of my vehicle. Overall, they exceeded my expectations.

Verified Customer
Cypress, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Review
N/A
George/A S., Service Manager from Northwest Hyundai responded on 02/17/2022

Aran, 

I'm sorry to hear that you had a sub par experience on last visit, rest assure that I will do what it takes to make this right for you, and I can tell this is not how I run my department.  I want all my customers to be treated the same across the broad, if you would please contact me to speak about your last visit, so I can use this as a teaching moment.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

SM
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Sondra M.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
fixed my problems
were very nice and respectful and did a good repair
George/A S., Service Manager from Northwest Hyundai responded on 02/10/2022

Sondra, 

Thank you so much for your business and I'm glad to that you had a great experience with our service department.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

CA
gravatar
Carol A.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Superior Service
Excellent attention to the customer's concern with the new owners service team. They researched the unusual problem the vehicle had. They made sure the problem was resolved. They kept me informed on the progress of the service repair. The Service Technician, Mechanics, Service Manager and General Manager, all took extra care of my vehicle. Overall, they exceeded my expectations.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2022
Service Type: Repair
2
Category: Service
awful
As I've said many times. They don't listen to you. They treat women as if they are stupid.
George/A S., Service Manager from Northwest Hyundai responded on 02/07/2022

Carol,

Good morning, I'm so sorry you feel that we mistreated you, that's not what we do here.  Trust me we listen to our customers, but we can only try to repair an issue, if we're told about their concerns, if we're not told about an issue then we don't know what to look for.  Please feel free to contact me if there's anything I can do to make this right.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
GABRIEL D. from Northwest Hyundai responded on 02/12/2022

Hello Carol,

My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. First and foremost, I would like to thank you for taking the time to bring your experience to our attention. Our customer's feedback and the overall customer experience we provide is the most important factor by which I judge our performance. It seems that my team and I missed the mark in this instance. We missed it by country mile, Carol. 

I personally reviewed every aspect of your interaction with our team. I looked at the scope of work performed and wait time for work completion. I pulled the service advisor, technician, and service director aside in my office and reviewed your comments with them in detail. I noted the comments you made about the concerns you have with your car in comparison to the outcome. I also asked everyone that was present during your visit how they would feel if their mother, wife, or sister was treated this way at another dealer.

I'd like nothing more than to have the opportunity to speak with you briefly about your visit to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let me know how we dropped the ball. I assure you that I have made this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.

I'll be sending you an email and text message if you prefer to communicate that way, Carol. Thank you for consideration. I certainly hope I get the opportunity to turn this interaction around.

All the best,
Gabriel Deluc

General Manager | Northwest Hyundai
e: gabriel@northwesthyundai.com
o: 281.894.5200


PR
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Peggy R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Service people are great and I love their willingness to help when there is a problem
George/A S., Service Manager from Northwest Hyundai responded on 01/29/2022

Peggy,

Thank you so much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
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