Business Solutions

PW
gravatar

PAUL WICHER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27 reviews)
66
Send a Message to PAUL

AP
gravatar
Anil P.
Galena Park, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customer Verified Customer
10
Category: Service
Call back service director Mr.Jeorge Sanchez after my review
I appreciate Mr.Jeorge your call back after my review. He is very polite to talk me I impressed and He has solved every problem for me and He has offered me good service
Employees worked with

AP
gravatar
Anil P.
Galena Park, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customer Verified Customer
10
Category: Service
Call back service director Mr.Jeorge Sanchez after my review
I appreciate Mr.Jeorge your call back after my review. He is very polite to talk me I impressed and He has solved every problem for me and He has offered me good service

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2022
Service Type: Repair
1
Category: Service
Very bad experience
I have brand new and expensive Hyundai palisade and I will go to first service over there and after service They haven't even washed my car. Said I have no employee
George/A S., Service Manager from Northwest Hyundai responded on 04/13/2022

Anil, 

I'm sorry to hear that you didn't have a better than great experience with us,  I would like the opportunity to see what will it take to make this right for you.  Please feel free to contact me on the information listed below.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

CP
gravatar
Charles P.
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
this was an oil change and check-up
what kind of glowing report do you expect on this type of service?
George/A S., Service Manager from Northwest Hyundai responded on 04/28/2022

Charles,

Thank you for your feedback, and I'm sorry that your vehicle was not washed before being returned to you.  I would like to offer you a detail on your vehicle at no cost to you, to show how important our customers are to us.  please feel free to contact me on the information below.  Thank you and hope to hear from soon.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

Verified Customer
Hockley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Experience
Took my truck in Monday they had to order my part came back a couple of days after that didn’t need a appointment they took care of it right away and washed my suv. I have purchased my 1st 2 cars from here
Employees worked with

TC
gravatar
Titus C.
Katy, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
8
Category: Service
A follow up call was provided with a clear explanation
An immediate follow up call was provided by the service adviser and a clear explanation was provided to merit and excellent service

TC
gravatar
Titus C.
Katy, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
8
Category: Service
A follow up call was provided with a clear explanation
An immediate follow up call was provided by the service adviser and a clear explanation was provided to merit and excellent service

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
Service Type: Maintenance
6
Category: Service
Need improvement
Need for improvement
George/A S., Service Manager from Northwest Hyundai responded on 03/31/2022

Titus, 

I'm sorry to hear this, let look into this and I will get back to you shortly.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

SB
gravatar
Shavaughnda B.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Experience
Sales Agents are always friendly and prompt to assist.
George/A S., Service Manager from Northwest Hyundai responded on 04/01/2022

Shavaughnda, 

Thank you very much for your feedback and your for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

LA
gravatar
Laurie A.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Great!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022

Laurie, 

Thank you very much for your feedback, and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

CP
gravatar
Carol P.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I have been using Northwest Hyundai for service for 8 years. They have always given my vehicle excellent service.
George/A S., Service Manager from Northwest Hyundai responded on 03/19/2022

Carol, 

Thank you so much for your business and your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with

MT
gravatar
Marlive T.
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Adequate
My service experience at this location is adequate, nothing exceptional. Currently, it meets my needs for a dealership that is in close proximity to my home and work.
George/A S., Service Manager from Northwest Hyundai responded on 03/19/2022

Marlive, 

I'm sorry that you less than great experience on your last visit, and you felt like you're a bother.  I will speak to your service advisor about this, because this not how I want our customers to feel when they come in, I want our customers to feel at home when they walk into our service department.  I'm really sorry, and I would like to ask if I could have a bit of your time to speak with you.  I would like opportunity restore our relationship with you and keep you as customer.  Please don't hesitate to contact me if there's anything I can do for you.  Once I do apologize for last service visit.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast service
My car was in and out in 2 hours
George/A S., Service Manager from Northwest Hyundai responded on 03/16/2022

Thank you so much for your feedback and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

CL
gravatar
Charlotte L.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Inspection
Paul has always been professional. Takes care of business.
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022

Charlotte, 

Thank you very much for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

JB
gravatar
Jimmy B.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service fast on time
Great people fast service
George/A S., Service Manager from Northwest Hyundai responded on 03/02/2022

Jimmy, 

Thank you so much for being a loyal customer of ours here at Northwest Hyundai.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

HZ
gravatar
Henry Z.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good service
good staff heipfull
George/A S., Service Manager from Northwest Hyundai responded on 02/25/2022

Henry, 

Thank you very much for your feedback and thank you for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

CA
gravatar
Carol A.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Superior Service
Excellent attention to the customer's concern with the new owners service team. They researched the unusual problem the vehicle had. They made sure the problem was resolved. They kept me informed on the progress of the service repair. The Service Technician, Mechanics, Service Manager and General Manager, all took extra care of my vehicle. Overall, they exceeded my expectations.

VB
gravatar
Veronica B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Alignment & Oil Change
Service completed in a timely manner.
George/A S., Service Manager from Northwest Hyundai responded on 02/22/2022

Veronica, 

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Cypress, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Review
N/A
George/A S., Service Manager from Northwest Hyundai responded on 02/17/2022

Aran, 

I'm sorry to hear that you had a sub par experience on last visit, rest assure that I will do what it takes to make this right for you, and I can tell this is not how I run my department.  I want all my customers to be treated the same across the broad, if you would please contact me to speak about your last visit, so I can use this as a teaching moment.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

HZ
gravatar
Henry Z.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
fast and friendly sevice
good people help
George/A S., Service Manager from Northwest Hyundai responded on 02/07/2022

Henry, 

Thank you very much for your feedback, and we appreciate your business. 

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

CA
gravatar
Carol A.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Superior Service
Excellent attention to the customer's concern with the new owners service team. They researched the unusual problem the vehicle had. They made sure the problem was resolved. They kept me informed on the progress of the service repair. The Service Technician, Mechanics, Service Manager and General Manager, all took extra care of my vehicle. Overall, they exceeded my expectations.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2022
Service Type: Repair
2
Category: Service
awful
As I've said many times. They don't listen to you. They treat women as if they are stupid.
George/A S., Service Manager from Northwest Hyundai responded on 02/07/2022

Carol,

Good morning, I'm so sorry you feel that we mistreated you, that's not what we do here.  Trust me we listen to our customers, but we can only try to repair an issue, if we're told about their concerns, if we're not told about an issue then we don't know what to look for.  Please feel free to contact me if there's anything I can do to make this right.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
GABRIEL D. from Northwest Hyundai responded on 02/12/2022

Hello Carol,

My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. First and foremost, I would like to thank you for taking the time to bring your experience to our attention. Our customer's feedback and the overall customer experience we provide is the most important factor by which I judge our performance. It seems that my team and I missed the mark in this instance. We missed it by country mile, Carol. 

I personally reviewed every aspect of your interaction with our team. I looked at the scope of work performed and wait time for work completion. I pulled the service advisor, technician, and service director aside in my office and reviewed your comments with them in detail. I noted the comments you made about the concerns you have with your car in comparison to the outcome. I also asked everyone that was present during your visit how they would feel if their mother, wife, or sister was treated this way at another dealer.

I'd like nothing more than to have the opportunity to speak with you briefly about your visit to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let me know how we dropped the ball. I assure you that I have made this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.

I'll be sending you an email and text message if you prefer to communicate that way, Carol. Thank you for consideration. I certainly hope I get the opportunity to turn this interaction around.

All the best,
Gabriel Deluc

General Manager | Northwest Hyundai
e: gabriel@northwesthyundai.com
o: 281.894.5200


SB
gravatar
Shawn B.
Cypress, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Service
The dealership did a good job. Unfortunately Hyundai has a bad problem in the Pearl White paint.
The service team did a good job of trying to communicate the ever moving target to repair The Pearl white Paint problem.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.