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SureCritic / Hyundai Dealer / Northwest Hyundai / PAUL WICHER
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PAUL WICHER

Northwest Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(27 reviews)
66

Reviews of PAUL WICHER

SB
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Shawn B.
Cypress, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Service
The dealership did a good job. Unfortunately Hyundai has a bad problem in the Pearl White paint.
The service team did a good job of trying to communicate the ever moving target to repair The Pearl white Paint problem.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
Service Type: Repair
4
Category: Service
Delay Delay Delay and incomplete.
Hyundai is more the cause of the problem than the dealership. The pearl White paint is garbage. Once we noticed the problem we were told by the dealership that Hyundai was having a problem with this paint. Just looking at other Hyundai vehicles around town we noticed more and more of the problem, especially above the front windshield, on many cars. Hyundai should have recalled the cars and efficiently repaired the cars. They should have also supplied FREE courtesy cars for such a careless problem.
George/A S., Service Manager from Northwest Hyundai responded on 02/03/2022 02:52 PM

Shawn, 

I'm sorry to hear this, let me look into your last visit and what went wrong.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
Verified Customer
Cypress, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
BEST Service
Amazing staff and very professional
George/A S., Service Manager from Northwest Hyundai responded on 01/29/2022 06:36 AM

Thank you so much for your feedback, and for you business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
LV
LLAMARIS VAZQUEZ
JD
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Jacqlyn D.
Tomball, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Fast and I had my coffee
George/A S., Service Manager from Northwest Hyundai responded on 01/15/2022 03:33 PM

Jacqlyn, 

Thank you very much for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
ES
ESTEBAN SOTELO
DB
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Dennis B.
Cypress, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service experience at Hub
From service appointment, to check in, to giving realistic time of 45 minutes for oil change and tire rotation, it was a smooth process even though remodeling was still going on!
George/A S., Service Manager from Northwest Hyundai responded on 01/20/2022 09:56 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
ES
ESTEBAN SOTELO
Verified Customer
Houston, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
good job
overall good job
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022 02:50 PM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Verified Customer
Houston, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022 01:23 PM

Thank you so much for your feedback, and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
AC
ANTHONY CSOMBOK
KC
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Karen C.
Houston, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
The people here are great, knowledgeable & quick & friendly. I always bring my car here for service.
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022 01:23 PM

Karen, 

Thank you so much your feedback, and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
JS
JOHN SPARKS
Verified Customer
Cypress, TX
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service team!
Awesome communication from beginning to end and great service, glad we purchased a Hyundai and will definitely return.
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022 01:20 PM

Thank you so much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Verified Customer
Houston, TX
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
3
Category: Service
2015 sonata campaign/ RECALL
Staff members could acknowledge and be more courteous towards customers regardless of service. Facility in general needs a major improvement. Management should be aware of how the staff treat customers .
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 11:41 AM

Thank you for feedback, will get with my service team to make the are more courteous and they should acknowledge you.  If there's anything I can do to make this right, please don't hesitate to contact me.  

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
RM
ROLANDO MUNOZ
LD
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Larkeytra D.
Houston, TX
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall handled well
I had a Recall on my Veloster and took it in without an appointment. I was taken care of without any issues. During my 45min wait, I enjoyed some tasty tea and Tv in the waiting area.
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021 06:36 AM

Larkeytra, 

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Verified Customer
Houston, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
State Inspection
In and out in 45 minutes.
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021 06:02 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
PW
PAUL WICHER
AC
ANTHONY CSOMBOK
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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