Business Solutions

RM

ROLANDO MUNOZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7 reviews)
33
Send a Message to ROLANDO

MT
gravatar
Marlive T.
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Adequate
My service experience at this location is adequate, nothing exceptional. Currently, it meets my needs for a dealership that is in close proximity to my home and work.
George/A S., Service Manager from Northwest Hyundai responded on 03/19/2022

Marlive, 

I'm sorry that you less than great experience on your last visit, and you felt like you're a bother.  I will speak to your service advisor about this, because this not how I want our customers to feel when they come in, I want our customers to feel at home when they walk into our service department.  I'm really sorry, and I would like to ask if I could have a bit of your time to speak with you.  I would like opportunity restore our relationship with you and keep you as customer.  Please don't hesitate to contact me if there's anything I can do for you.  Once I do apologize for last service visit.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

CL
gravatar
Charlotte L.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Inspection
Paul has always been professional. Takes care of business.
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022

Charlotte, 

Thank you very much for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

MC
gravatar
Margaret C.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Satisfied
We have always had our Sonata serviced at Northwest Hyundai.
George/A S., Service Manager from Northwest Hyundai responded on 01/24/2022

Margaret,

Thank you very much for your feedback and your for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
good job
overall good job
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service team!
Awesome communication from beginning to end and great service, glad we purchased a Hyundai and will definitely return.
George/A S., Service Manager from Northwest Hyundai responded on 01/10/2022

Thank you so much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi

Verified Customer
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
3
Category: Service
2015 sonata campaign/ RECALL
Staff members could acknowledge and be more courteous towards customers regardless of service. Facility in general needs a major improvement. Management should be aware of how the staff treat customers .
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021

Thank you for feedback, will get with my service team to make the are more courteous and they should acknowledge you.  If there's anything I can do to make this right, please don't hesitate to contact me.  

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi

LD
gravatar
Larkeytra D.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall handled well
I had a Recall on my Veloster and took it in without an appointment. I was taken care of without any issues. During my 45min wait, I enjoyed some tasty tea and Tv in the waiting area.
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021

Larkeytra, 

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.