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SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

JK
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James K.
St. Louis, MO
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ignition dock/electrical short problem
Not so great...took too long to ID & solve my service problem. Charged labor for dealer's trial/error.
Recommended
Bob R. from St. Charles Hyundai responded on 07/15/2016 06:36 AM

Thank you very much for your business,and the phone conversation to resolve your questions and concerns.your business is very important to us and look forward to your next vehicle service ! thanks again

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DS
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DANIEL S.
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
2015 Sonata
I had an appointment to address a factory recall and to perform an oil change and tire rotation. When they called to say that my car was ready, I discovered that they had not performed the tire rotation. The service manager said that they would expedite the tire rotation, but I ended up sitting in the waiting room for another 90 minutes before my car was ready. The cashiers seemed genuinely put out that I wanted to use a discount coupon for the service. :-(
Recommended
Bob R. from St. Charles Hyundai responded on 04/04/2016 12:41 PM

Thank you for time to complete survey and your time to discuss this with me.Your feedback will help improve on our service processes in the future.we truly apologize for for your experience and look forward to our future business together !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Please fix right the 1st time
Same 4 issues requiring 5 visits each and counting...running out of time off to deal with these minor (I thought) issues. Check in/ out folks are great/ not the problem.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/19/2018 11:51 AM

Thank for you the feedback. I apologize for you have to return for the same issues. We are still waiting for you radio to arrive. I will be in touch as soon as it arrives.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
SS
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Sarah S.
Manchester, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Waste of my entire day
My car took 2 hours longer than expected and the employee damaged my vehicle to put it short.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/03/2017 12:37 PM

Im glad I got to speak today to discuss your concerns and the changes we have made to insure that you will never have the same experience again. Your business is important to us. We look forward to hearing from you soon.
Thank You.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
JM
JOHN MEYER
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