Business Solutions
SureCritic / Hyundai Dealer / Fitzgerald Hyundai / Lester Marshall Abel III
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Lester Marshall Abel III

MR.
Fitzgerald Hyundai
"SERVICE DIRECTOR "
Welcome to Fitzgerald Hyundai I am the Service Director here for this location. If I can be of any assistance Please contact me Directly. Have a great day!!
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 reviews)
50

Reviews of Lester Marshall Abel III

Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Pizza provided in wait area and customer service reps were kind.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 10/09/2016 07:59 PM

Good evening, 

I wanted to thank you for taking the time to complete the survey we appreciate the feedback and it was Sam's and our pleasure to take care of your service needs



have a great night, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with
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Lester Marshall Abel III
MR.
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tad Disappointed
Went in for a diagnosis of a problem. Software updated as per database check of the problem. Didn't work nor was I given my quarterly $35 credit set to expire in several days. Called, but no return call. Disappointed, but not ready to abandon ship.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/28/2016 05:47 AM

Good morning,

    I wanted to thank you for taking the time to complete the survey. I am disappointed to hear that the vehicle is not repaired
correctly I would like the chance to work with you on this concern please feel free to contact me at your earliest convenience.

thanks
Lester Abel
abell@fitzmall.com

Employees worked with
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Lester Marshall Abel III
MR.
BS
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Betty S.
Rockville, MD
2009 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
verified customer Verified Customer
Category: Service
problem resolving was awesome
Lester went over and above what I expected. It was so minimal but it left a bad taste and now I feel totally different. Thank you so much.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2016
Service Type: Maintenance
Category: Service
Oil change
Ok.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/22/2016 05:18 AM

Good morning, 

     I wanted to thank you for taking the time to talk to me
this morning. I am so sorry that we did not get the car washed
we are working on improving our wash times and hiring more personel so that we can better serve our customers. With that said as we discussed this morning if you can come by anytime and see me I will get the vehicle cleaned inside and out.
also I have put a store credit for the money that you were charged I am sure the person that was checking you out did not realize that you were on the old plan I apoligize for that we will make sure that this does not happen again.

thank you so much
LESTER ABEL  

Employees worked with
avatar
Lester Marshall Abel III
MR.
IE
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Irving E.
Rockville, MD
2013 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The worse customer service experience...
If you want to be ignored by the assistant service manager, this is the place to go!!
Not Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/18/2017 02:09 PM

Good afternoon, 

   I want to first apologize for the complete poor service Experience that you had on your last service visit. 
I am the service director of this store and I will not have Mr. Fitzgeralds guests treated this way. Our goal is to provide exceptional customer service and 5 star service every visit. 
We have failed you on many levels this trip and I promise that this will not happen again. We are not perfect but perfection is what we strive for and we will continue to improve. 
Thank you for talking to me tonight and I appreciate the feedback and the opportunity to work with you in the future. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
301-703-0320
ABELL@FITZMALL.COM
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/19/2017 07:23 AM

Good Morning, 


    I wanted to thank you again for talking to me yesterday 
I appreciate the feedback. 
I wanted to let you know that I put the information in your file 
and it will appear when you come in for service. 
I look forward to helping you on your next service visit. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with
avatar
Lester Marshall Abel III
MR.
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