Business Solutions

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Lester Marshall Abel III

MR.
"SERVICE DIRECTOR "
Welcome to Fitzgerald Hyundai I am the Service Director here for this location. If I can be of any assistance Please contact me Directly. Have a great day!!
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 reviews)
50
Send a Message to Lester

TK
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Tamara K.
Harpers Ferry, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Love them!!
Fitzgerald is always great! Wonderful staff and service. Love them!
Employees worked with

LJ
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Loretta J.
Olney, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistency
This is my first direct service experience with Donny...no surprises just excellent attention to service details and the individual needs of my vehicle. I always like it when Donny is in the service office cause even if he isn’t your advisor he has a wealth of knowledge about the vehicle’s and Fitzgerald’s services. Donny helped me tremendously with catching up with maintenance needed and few items that could be delayed and I firmly trust his judgment.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 05/19/2020

Good morning, 

 I want to thank you very much for taking the time to complete the survey. 
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Germantown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Everyone greets you like their family
They did a great job, although it was a big job they made it painless. Kept in touch through the process
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/13/2020

Good afternoon, 

   I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute Pleasure to take care of your service needs. 
Thank you for the wonderful comments I will share them with the Hyundai team. 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Rockville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Price and customer care
I thought it’s little expensive
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/14/2019

Good morning, 

   I thank you very much for taking the time to complete the survey. We appreciate the feedback and it helps us towards our goal to be number 1 in customer satisfaction. 
We try and remain as competitive as we can but we do have to provide facrory trained technicians and factory parts and equipment. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Mc Lean, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
comment
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/27/2019

Good afternoon, 


 I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

PP
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Patrick P.
Washington, DC
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I will forever keep coming back because the service is beyond excellent. They go above and beyond and listen to me when I explain why I came in. They ask about my satisfaction and are kind and courteous. Now if my Hyundai aircaps could stop disappearing it would be even better....lol ?
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/27/2019

Good afternoon, 


 I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Servicing
Excellent customer care
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 03/31/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

ME
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Mark E.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thorough Job, On-Time Completion
The folks at Firzgerald - especially Kevin Mendoza - handled my repair expertly. Work was described well, and I was kept informed about progress with repairs. Upon completion, Mr. Mendoza explained what had been done, and applied the $100.00 credit I had to the total bill. Entire repair took just about two hours, and was done flawlessly. Again, thanks to the Fitzgerald team for a job well done.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/18/2017

Good afternoon, 

  I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 
I thank you very much for the wonderful comments. 
I will share them with Kevin. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nice competent people
I like the work but the labor cost is outrageous
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 11/16/2017

Good Morning,

I want to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

JD
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Joan D.
Germantown, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
JDeCiutiis
Great team!
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 10/19/2017

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was my absolute pleasure to take care of your service needs.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

IE
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Irving E.
Rockville, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The worse customer service experience...
If you want to be ignored by the assistant service manager, this is the place to go!!
Not Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/18/2017

Good afternoon, 

   I want to first apologize for the complete poor service Experience that you had on your last service visit. 
I am the service director of this store and I will not have Mr. Fitzgeralds guests treated this way. Our goal is to provide exceptional customer service and 5 star service every visit. 
We have failed you on many levels this trip and I promise that this will not happen again. We are not perfect but perfection is what we strive for and we will continue to improve. 
Thank you for talking to me tonight and I appreciate the feedback and the opportunity to work with you in the future. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
301-703-0320
ABELL@FITZMALL.COM
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/19/2017

Good Morning, 


    I wanted to thank you again for talking to me yesterday 
I appreciate the feedback. 
I wanted to let you know that I put the information in your file 
and it will appear when you come in for service. 
I look forward to helping you on your next service visit. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

PS
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Pete S.
Adamstown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Lester and team are amazing
great service
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/11/2017

Good afternoon, 

   I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was My absolute pleasure to take care of your vehicle service needs. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

WH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Departmet
Love the service department and all the employees that I deal with. Very professional and friendly.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 01/05/2017

Good afternoon, 

   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was My pleasure to take care of your service needs. 

thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Never have to bring my car back because something was missed or not fixed right, it was always fixed right right the first time
as above
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/29/2016

Good morning,

I wanted to thank you for taking the time to complete the survey
we appreciate the feedback and it was My pleasure to take care of your service needs. And thank you for the wonderful comments.

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

TH
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Theodore H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your staff is well informed, the waiting time is not bad ,you serve a good coffee ans pastry
I miss my old service mgr ken.

Theo Homans
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 11/12/2016

Good morning,

I wanted to thank you very much for taking the time to complete the survey. we appreciate the feedback and it was Nate's and our pleasure Kevin to take care of your service needs. We miss Ken as well.

thank you have a wonderful weekend,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 11/12/2016

Good saturday morning Theodore, 

   I wanted to thank you for taking the time to complete the survey . We miss Ken as well he is a great man and he is doing wonders at the Wheaton store we appreciate your business and we will make sure Ken knows your comments 

thank you 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

JM
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James M.
Westbury, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service dept
excellent
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 10/11/2016

Good afternoon, 

I wanted to thank you for taking the time to complete the survey we appreciate the feedback and it was Jose's and our pleasure James to take care of your service needs. I will Inform Jose of the great review.

thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Silver Spring, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Pizza provided in wait area and customer service reps were kind.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 10/09/2016

Good evening, 

I wanted to thank you for taking the time to complete the survey we appreciate the feedback and it was Sam's and our pleasure to take care of your service needs



have a great night, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

NR
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Nikki R.
Ne Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Most customer-friendly spot in dmv!
All I can say is customer service par excellent!!
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/28/2016

Good morning,

I want to thank you for taking the time to complete the survey we appreciate the feedback and it was our pleasure  to take care of your service needs.
Thank you very much for the wonderful comment's.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

KO
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Kyu O.
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Done Right!
My last experience with Fitz Hyundai was one of the worst in my 40 years of driving. However many free maintenance things were done this time as well as a complete wash and wax. The car looked and drove great. I needed a high pressure AC hose that was ordered and will be replaced tomorrow. This experience was one of the best! Great job, quality service and attention to customer communication. You did everything you were supposed to do correctly.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 09/02/2016

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was my pleasure  to take care of your service needs.
Have a wonderful weekend.

thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Employees worked with

Verified Customer
Silver Spring, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tad Disappointed
Went in for a diagnosis of a problem. Software updated as per database check of the problem. Didn't work nor was I given my quarterly $35 credit set to expire in several days. Called, but no return call. Disappointed, but not ready to abandon ship.
Recommended
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/28/2016

Good morning,

    I wanted to thank you for taking the time to complete the survey. I am disappointed to hear that the vehicle is not repaired
correctly I would like the chance to work with you on this concern please feel free to contact me at your earliest convenience.

thanks
Lester Abel
abell@fitzmall.com

Employees worked with
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