Business Solutions
SureCritic / Crain Hyundai Little Rock / RODERICK GRAY
avatar

RODERICK GRAY

General Manager
Crain Hyundai Little Rock
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(64 reviews)
83

Reviews of RODERICK GRAY

Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
Poor customer service
Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention.  We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us.  Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
PT
gravatar
Patrica T.
Redfield, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customer Verified Customer
Category: Sales
Customer experience
The salesman was Awesome. Best experience buying a car. Way to go Crain Hyundai
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/05/2021 05:24 AM

Patrica,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/05/2021 05:25 AM

Patrica,
Thanks for this great business rating!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
AARON FAGEN
SALES CONSULTANT
Verified Customer
Benton, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Sales
Quality products and personnel.
All staff and services are first rate. We are very pleased with our purchase decisions.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/30/2021 10:01 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/30/2021 10:01 AM

Thanks for this great business rating!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
AARON FAGEN
SALES CONSULTANT
LJ
gravatar
Lorraine J.
Walnut Ridge, AR
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customer Verified Customer
Category: Sales
Salesman
Very nice and helpful salesman
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/23/2021 12:39 PM

Lorraine,
Thabks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/23/2021 12:39 PM

Lorraine,
Thanks for this great business rating!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
AARON FAGEN
SALES CONSULTANT
ED
gravatar
Earlcia D.
North Little Rock, AR
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customer Verified Customer
Category: Sales
Amazing
Very easygoing and did more than I asked, such a great place to get a new vehicle..
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:41 PM

Earlcia,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:45 PM

Earlcia,
Thanks for this gret business review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
AARON FAGEN
SALES CONSULTANT
LS
gravatar
Larry S.
Maumelle, AR
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Sales
Easy to deal with
The dealership did not have the vehicle we wanted in stock. They were able to find one at another dealership and get it sent to their location. Our salesperson, Mark Madison, was great to work with and answered all of our questions throughout the entire process. I recommend him and this dealership to anyone interested in purchasing a new vehicle.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/25/2021 10:24 AM

Larry,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/25/2021 10:24 AM

Larry,
Thanks for this great business review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
MG
gravatar
Marilyn Ann G.
Benton Harbor, MI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customer Verified Customer
Category: Sales
My car
I love my truck
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/09/2021 01:13 PM

Marilyn,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/09/2021 01:14 PM

Marilyn,
Thanks for this great business review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
CK
gravatar
Caitlin K.
Austin, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Sales
Great place!
Great place! Emmanuel was great to work with
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/27/2021 05:53 AM

Caitlin,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/27/2021 05:54 AM

Caitlin,
Thanks for this great business review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Bearden, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customer Verified Customer
Category: Sales
Perfect
Great experience, definitely recommend.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/24/2021 05:27 AM

Thaks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/24/2021 05:27 AM

Thaks for this great business review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
JW
gravatar
Jasmine W.
Conway, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Sales
AWESOME EXPERIENCE!!!
I had the best experience a customer could ask for thanks to Mark Madison! He took his time with me and answered all of my many questions. He was able to get me everything I asked for and the overall process took no time! Crain Hyundai of Little Rock is the place to go!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/03/2021 06:07 AM

Jasmine,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/03/2021 06:08 AM

Jasmine,
Thanks for this great business rating..

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
AG
gravatar
Anthony G.
Sheridan, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Sales
Car buying experience
This was my second vehicle bought at Crain Hyundai of Little Rock! The whole experience was exceptional just like the first one! Clean surroundings, very nice people and considerate of all the comments we had to say! I tell people to definitely go to this dealership and ask for Mark Madison! He’s a great person to work with making sure all our needs are taken care of!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/29/2021 05:20 AM

Anthony,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/29/2021 05:21 AM

Anthony,
Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
Verified Customer
Grapevine, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customer Verified Customer
Category: Sales
Come see for yourself
They got us in right away and went straight to work.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/14/2021 12:46 PM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/14/2021 12:46 PM

Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
Verified Customer
Bryant, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
verified customer Verified Customer
Category: Sales
Great place!
Overall the dealership is clean and well kept. The sales professionals are attentive and personal. I've bought at least 3 vehicles from Mark Madison and each time he's been great working to get me in the vehicle I wanted. Great place to but your next vehicle.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/07/2021 05:34 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/07/2021 05:35 AM

Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
CM
gravatar
Christopher M.
England, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customer Verified Customer
Category: Sales
Speedy Service!!!
Fast service and awesome vehicles.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/01/2021 12:42 PM

Christopher,.=
Thanks so much for this greet review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/01/2021 12:43 PM

Christopher,
Thanks so much for this review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customer Verified Customer
Category: Sales
Crain experience
Crain teams got it
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/01/2021 12:19 PM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/01/2021 12:20 PM

Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
KA
gravatar
Kyle A.
Benton, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customer Verified Customer
Category: Sales
Mark is great
Mark was awesome to work with. Didn’t show us anything outside of what we requested. Got everything done super fast.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/26/2021 12:01 PM

Kyle,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/26/2021 12:03 PM

Kyle,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 05:39 AM

Kyle,
Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
ML
gravatar
Marinda L.
Hot Springs Village, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customer Verified Customer
Category: Sales
My New Car
We never felt pressured, our sales person was courteous, knowledgeable, and trusting.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:29 AM

Marinda,
Thanks so much for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:30 AM

Marinda,
Thanks so much for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Alexander, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
verified customer Verified Customer
Category: Sales
The personnel
Great personnel and service.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2021 08:52 AM

Amy,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2021 08:53 AM

Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
JH
gravatar
Joe H.
Sherwood, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Sales
Easy
From start to finish the whole process was easy. They had a large inventory to choose from, friendly staff, straight forward deal, will definitely go back and recommend to friends.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2021 07:01 AM

Joe,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2021 07:02 AM

Joe,
Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
SM
gravatar
Shanna M.
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
verified customer Verified Customer
Category: Sales
customer service
great
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:30 AM

Shanna,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:31 AM

Shanna,
Thanks for this great review!!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Displaying Review 1 - 20 of 64 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.