Business Solutions

RS

SHEROME SNELL

Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(9 reviews)
48
Send a Message to SHEROME

YF
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Yolanda F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car Service
I Dealt With Rome And He Was Very Helpful There’s A Little Wait But It’s Well Worth It
Employees worked with

MB
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Maria B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
9
Category: Service
Multi point vehicle inspection.
Thank you Rome for a great service on 03/05/22
Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Recall
It was done faster than I expected.
Employees worked with

MB
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Maria B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
9
Category: Service
Multi point vehicle inspection.
Thank you Rome for a great service - multi point vehicle inspection.
Employees worked with

MB
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Maria B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
9
Category: Service
Thank you !
Thank you for a great service today with a visual multi point vehicle inspection!
Employees worked with

MR
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Monika R.
River Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Rome was friendly
they fixed some problems i had appreciate it
CHRIS C. from McGrath City Hyundai responded on 02/25/2022

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Rome provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

Verified Customer
Franklin Park, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Follow up on service
I had concerns and received a call from Rome and took care of my concerns
Employees worked with

Verified Customer
Franklin Park, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Follow up on service
I had concerns and received a call from Rome and took care of my concerns

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Repair
5
Category: Service
Communication
Better communication
CHRIS C. from McGrath City Hyundai responded on 02/24/2022

Thank you very much for taking the time to speak with me.  I am glad we were able to discuss and resolve your concerns.  I look forward to seeing you on your next service visit.  Thank you again and have a great weekend.

Best regards,

Rome

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
No communication
I dropped off my vehicle on Tuesday for recall, did not get any updates till Thursday when my vehicle was ready for pick up
CHRIS C. from McGrath City Hyundai responded on 02/18/2022

Good afternoon. My name is Chris and I work with client relations at McGrath City Hyundai. At our dealership, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience, as well as help in any way I can. At your earliest convenience, please feel free to call me at 773-804-5010. I look forward to speaking with you soon.

Best regards,

Chris
McGrath City Hyundai

Employees worked with

ML
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Myra L.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great job
CHRIS C. from McGrath City Hyundai responded on 02/05/2022

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Rome provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
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