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SureCritic / Hyundai Dealer / Greg Hubler Hyundai / WALKER SEVIER
WS

WALKER SEVIER

Greg Hubler Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(84 reviews)
0

Reviews of WALKER SEVIER

Verified Customer
New Castle, IN
2019 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai is good? Sometimes dealership solutions are not.
I usually never have a problem here except for my visit. A halfway solution was given to me and I guess I’ll see them for my next service.
Recommended
MATT L L. from Greg Hubler Hyundai responded on 09/15/2020 07:25 AM

Anonymous,

      Please reach out to me as this service visit is well below the standard we are capable of and expect from our team. I would really like to have the opportunity to correct this situation and earn your trust in our business back, I have listed my cell phone number below. If you contact me I will make this right. Thank you for your honest feedback, hope to talk to you soon.

Sincerely,

Dylan Stillman
Greg Hubler Automotive
765-318-9929 (Cell)

Employees worked with
WS
WALKER SEVIER
CA
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Charles A.
Muncie, IN
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Service
Management goes above and beyond.
They all go above and beyond to make sure there customers are satisfied I had a small complaint and they made it up and more. Highly recommended
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2020
Service Type: Repair
Category: Service
Great Car sales lady name Jay but slow service center
My car Salesman name jay was awesome she dont pressure u makes u comfortable and let's u take your time she's highly recommended.
Recommended
MATT L L. from Greg Hubler Hyundai responded on 09/03/2020 06:46 AM

Charles,
         I truly apologize for your last service visit and am committed to making sure your next visit is at the level of service that we expect to provide for all of our guest. Communication is key and I have spoken with the team member involved to ensure going forward we are clear on our process as we have multiple opportunities and tools to communicate with our guest efficiently. We have also ramped up our process with our technicians concerning leaving our guest's vehicles in the same condition or better than when they arrived. Charles if you are willing to give us another opportunity to take care of your service needs I would like to send you a free oil change service for your next visit in hopes that our service department will earn your trust and business moving forward. Justin our Service Manager and myself will be giving you a call today 9/3/2020 to confirm. Charles, again I apologize for the last visit and genuinely appreciate the feedback.

Sincerely,
Dylan Stillman

Fixed Operations Director

Employees worked with
WS
WALKER SEVIER
Verified Customer
Hartford City, IN
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor service
No comment
Not Recommended
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 06/06/2019 04:26 AM

Hello Kristy,

I wanted to reach out and Thank you for your feedback I apologize our service did not meet your expectation. I have spoken to our team about your experience and we are working on correcting the issues you described. If I can be of further assistance please don't hesitate to reach out to me. Thank you for your business and again I apologize the inconvenience.

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com
Employees worked with
WS
WALKER SEVIER
GC
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Gayle C.
Mooreland, IN
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A little too long.
Oil change and service took 1 1/2 hours.
Recommended
CHUCK O., service manager from Greg Hubler Hyundai responded on 03/22/2019 10:15 AM

apologies for the time it took called your husband made arrangements for next service




chuck oliver
Employees worked with
WS
WALKER SEVIER
JM
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Julie M.
Indianapolis, IN
2014 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Destroyed my car-Don't Go there
Never go to this dealership. They totally did a hack job on my car, tried to tell me it wasn't under warranty and tried to charged me for it.
Not Recommended
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 08/12/2019 05:22 AM

Thank you for feedback

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com
Employees worked with
WS
WALKER SEVIER
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