I am very sorry that the oil plug was not appropriately tightened and that you were inconvienced on your trip. This is unacceptable. Both myself and Mark Portell, the owner, have discussed your situation with our technicians and have reviewed the steps that should be taken with each and every customer's car. Please expect a phone call from Mark as he would like to discuss this with you personally.
We pride ourselves on providing quality service and always appreciate customer feedback on the rare occasion that something falls short of their expectations so that we can review and make any necessary corrections.
Please feel free to contact the shop directly and ask for myself or Mark if you have further questions or concerns.
in future will go there for minor things,oil change,maybe wipers