Thank you for the review. This customer called and requested to bring in their car for diagnostics and was told that we may not be able to get to the car today but they were welcome to bring it in and leave it. There were issues with the car that were found during the diagnostics that the customer did not want to be repaired. We have been in business for over 40 years and always strive to ensure that our customers have fantastic customer service. We apologize for any miscommunication.