AJ USA Inc

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858-452-8900
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(72 Reviews)
5 star
93%
4 star
4%
3 star
<1%
2 star
1%
1 star
1%
97% Would Recommend
Latest Review 1 day ago

Reviews

LM
LARRY M.
San Diego, CA
BMW 740iL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Excellent service
AAA recommended and excellent service bring me back.
Recommended
SL
STEFAN L.
San Diego, CA
Audi Q7
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Friendly and frank
Outstanding Service. Have been taking my cars there for many year and always satisfied.
Recommended
PD
PAUL D.
Porsche Cayenne
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Honest !!!
I’ve worked with these people for over 30 years and they never disappoint !!
Recommended
PM
PAUL M.
San Diego, CA
Porsche 911
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Thanks to Craig
Very helpful and professional
Recommended
RO
ROBERT O.
San Diego, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
User freindly, professional staff.
These guys are good. No problems.
Recommended
GM
GLEN M.
Rcho Santa Fe, CA
Lexus GS 350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
Great Service!
I took my Lexus to AJ USA. Everyone was very friendly and professional.
Recommended
KS
KINCHEN S.
San Diego, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Great
Outstanding service and reasonable price
Recommended
Verified Customer
San Diego, CA
Honda Fit
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Great Service, Friendly People
Mario was excellent at providing me updates on when my car would be ready following a car accident. He was also helpful when I needed to stop by to get some paperwork from my car. The ladies at the front desk were super friendly and nice. Very welcoming environment overall and great service. Superb bodywork job as well.
Recommended
DW
DAVID W.
San Diego, CA
Audi A3 Sedan
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Love this place.
Customer service like this is extremely hard to find anymore. Coupled with very fair prices, it’s a slam dunk.
Recommended
GM
GLEN M.
Rcho Santa Fe, CA
Lexus GS 300
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
5,000 Service
I had my Lexus serviced buy AJ USA. Everyone was very professional. The service was well done, fast and reasonably priced.
Recommended
MR
MICHAEL R.
San Diego, CA
Subaru WRX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
Tire installation and alignment
Timely, knowledgeable and quality work.
Recommended
DB
DAN B.
San Diego, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
AJ-USA is tops for service, quality, and knowledge.
Every member at AJ-USA offers the best service, most knowledge about repairs, at the best price. Every car owner needs to have their car taken care of by AJ-USA. They care about everything on your car and everything about the owner.
Recommended
Verified Customer
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Bad communication
They where supposed to diagnose the car the same day but they did not and they did not call me to let me know I had to call them right before they closed then they took 5 hours on a 30 min job never will go back and I will tell my friends to never come here
Katherine from AJ USA Inc responded on 05/11/2021

Thank you for the review. This customer called and requested to bring in their car for diagnostics and was told that we may not be able to get to the car today but they were welcome to bring it in and leave it. There were issues with the car that were found during the diagnostics that the customer did not want to be repaired. We have been in business for over 40 years and always strive to ensure that our customers have fantastic customer service. We apologize for any miscommunication.

DD
DAVID D.
Carlsbad, CA
Porsche Boxster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Amazing customer service, and communication!
I trust all my cars (2007 Corvette Z06, 2001 Porsche Boxster S, and 2018 Mercedes GLC 63 AMG), and highly recommended then. Jesse & Craig are awesome!
Recommended
EF
ERIC F.
Carlsbad, CA
Toyota Tacoma
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Always reliable and quality service
I’ve been taking my “fleet” to AJ for years and have always been satisfied with their work. They’re more reasonable and convenient than the dealer and way more trustworthy than the jiffy-style oil change outfits. In fact they beat the dealers in the trustworthiness area too.
Recommended