Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

686 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Dundalk, MD
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
I have been taking my vehicles there for years because I won't go anywhere else.
I have had a lot of trouble finding a trustworthy auto mechanic. Being referred to All Phase Auto Repair by a friend, I was very skeptical and hesitant in the beginning.
My experience thus far with All Phase Auto Repair has been that it is customer-centered, genuine, and very personable. Every time I have taken one of my vehicles there, they have been upfront with me about issues needing repair.
I am very pleased and would refer All Phase Auto Repair to anyone in search of a good, honest, reliable Auto Repair shop.

TB
Taylor B.
Essex, MD
Audi A6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Taylor said after her vehicle was inspected, the staff tried to up-sell her.
This review was collected via phone interview by Customer Research Inc.

LP
Lee P.
Joppa, MD
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Lee said that before going to the business, he had his vehicle inspected. They found some things that had to be repaired and he had them all fixed. He was going to take it back to the same business that inspected his vehicle but they were closed. He took it to this facility thinking that it would just fly through but the facility found all the brake lines were bad and rusted. He said the original business did not say anything about the brake lines so he is saying that nothing was wrong with it. They were not leaking or anything.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 03/14/2019

Hi Lee, I am sorry your previous inspector did not see those pitted and severly rusted brake lines, but im glad we seen them and you approved the repairs. Rusted steel brake lines are extremely dangerous and could have blown out soon. I have resent those pictures to you for your veiwing under brakes before we did those repairs. I hope you would consider a better grade after seeing them. Thanks.


DR
Dominic R.
Essex, MD
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Dominic said the business provided him with the answers he needed.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Essex, MD
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
GOOD EXPERIENCE AS ALWAYS
JUST HAD AN OIL CHANGE DONE; PLEASANT EXPERIENCE THANKS TO TERRI'S USUAL CUSTOMER SERVICE EXPERTISE!

RL
Renee L.
Rosedale, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Renee said she got great service and the workers are very pleasant.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
Dundalk, MD
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Daniel said the business was great and the staff were professional.
This review was collected via phone interview by Customer Research Inc.

GB
George B.
Baltimore, MD
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
George said the service was on time. He was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

MV
Mike V.
Parkville, MD
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Mike said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

BA
Bennis A.
Owings Mills, MD
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Bennis said the service was good.
This review was collected via phone interview by Customer Research Inc.

LH
Lenny H.
Essex, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
The only place for car repair and maintenance for me and my family
If you want professional repairs done in a timely manner All Phase is where you want to go if you're looking for cheap prices and excuses for shoddy repair's and workmanship don't go to All Phase. This place is 100% professional I've been with them since day one

JO
James O.
Essex, MD
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
James said that the place did a great job, were quick and had reasonable pricing.
This review was collected via phone interview by Customer Research Inc.

PR
Paulo R.
Towson, MD
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Paulo said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

DM
Darlene M.
Rosedale, MD
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Very pleasant experience .
This was the first time I have ever had a have car inspected. The service and atmosphere were both very enjoyable. The staff is very professional and personal. Even though my car failed. They went over the car with me and the reinspection was very pleasant also. Definitely would recommend.

LL
Lal L.
Rosedale, MD
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lal said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Essex, MD
Chevrolet Avalanche
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Michael said all the brake lines were replaced in his vehicle. Shortly after the service visit, the brakes began to seize up. He stated that the business took no responsibility for the issue. He stated his brakes were working just fine before the staff replaced the brake lines.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/12/2018

Michael we really appreciate you as a customer.  Unfortunately replacing steel brake lines for Maryland State Inspection would never cause a caliber to fail.  I think you recently purchased the vehicle.  Sometimes these things occur when purchasing a pre owned vehicle without knowing any history about it. 


GW
Garry W.
Dundalk, MD
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Excellent service
Professional knowledgeable service. A+++++++!

JR
Joseph R.
Essex, MD
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Completely satisfied
Had a great experience with everyone there. They gave us more then one option and tried to help us as much as possible. We will be bringing our other vehicles to them.

FL
Frederick L.
Rosedale, MD
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Frederick said he has no complaints,
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Dundalk, MD
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Daniel said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.