Michael we really appreciate you as a customer. Unfortunately replacing steel brake lines for Maryland State Inspection would never cause a caliber to fail. I think you recently purchased the vehicle. Sometimes these things occur when purchasing a pre owned vehicle without knowing any history about it.
We made an appointment, dropped our car off, and after half a day in their shop they completed one thing (oil change)
They called to give me a laundry list of fluid changes, air filter changes, etc (all at high prices) on a 12 year old car. Many of the fluid changes they "recommended" had actually been performed within the recommended timeframe.
They proceeded to tell me that we would need to pay them $70 to diagnose a headlight issue. After declining the charge, we took our car to another shop in the area and after a brief 5 minute visit, we were told that one of the adjusters were broken.
Had All-Phase spent even 5 minutes to inspect what we asked instead of trying to tack on ridiculous fees for a headlight computer analysis (headlights are adjusted manually with simple knobs after placing the car level) they would've been able to give us the information we wanted.
We have purchased our new headlights and will be going elsewhere. I had decided on trying this shop based on good reviews, but cannot patronize a business that would write up estimates charging half an hour for changing air filters or an hour for inspecting a headlight. Very questionable, and I felt like our visit was more about a sales pitch, and not an honest recommendation for a new customer that had a safety concern.
This customer was looking for free diagnostics from us. He brought his own oil for the oil change. We normally dont use customers parts. But I made an exception here. He owns a Jaguar that has never been maintained by any means. You have enter the car through the passenger door to start things off. The car is unsafe to drive. It shouldnt be on the road. We did our free courtesy inspection. Gave him a list of things the car needs. He said he would rather buy a new car than put any money into it. He wanted to know how bright the headlights were along with getting them aligned. He declined a headlamp alignment charge. The proper way to do the alignment takes almost an hour to do on our computer headlight machine. This was the starting point to figure out what the candlepower is and if the adjusters work. We are sorry we couldnt do all the free work that he was looking for. The customer declined all repairs. I wasnt surprised after seeing the condition of his car. He needs to give his car some attention sooner than later.
We informed the customer his wheel lock was missing. We advised him we could remove locks and it would take additional time. The customer gave us permission to remove wheel locks after explaining what needs to be done. Our tech spent 1.5 hours removing customer wheel locks using multiple removal tools. We charged the customer .5 hour in labor. We took a loss on the job trying to help the customers problem. Customer was aware of the situation the whole time.
We talked to customer after survey call for service work on vehicle. Customer stated our prices were high, however, he does trust our work and will continue coming for quality service, we also reminded customer our service prices and warranty beats even local Dealerships.