We strive for perfection and will work harder to make that "Good Service"
We have contacted customer on 5/12/2016. We asked for some advice/feedback on how we could improve,after talking a bit Luis stated everything was fine and would give a better score given the chance. Thanks Luis.
The staff is very courteous and friendly. However, I came into the office with the expectation of having air put in my tires or having a tire plugged. It just so happened that I had a nail in my tire and fortunately, I was able to have my tire plugged. I expected to be able to leave the shop within 30 minutes at the most. I had another appointment that day. I had to wait for 2 1/2 to 3 hours before I was able to leave because of the routine inspection. I just had a state inspection performed by All Phase not even 10 days before. I had my tires rotated and the mechanic drove my car around for approximately 40 minutes. The light came on again and I returned to the auto shop and it was a temporary fix. The light came on again and I didn't even bother to come into the shop again to have it adjusted. I found out that there is a reset button in my car that reset the tire pressure. Consequently, the mechanic did not have to drive my car around for 40 minutes at all. Pressing the reset button would have resolved the issue. I had to reschedule my appointment and return again the next morning to have the same problem fixed. This was very frustrating and inconvenient. issues
Sorry for your incovience. We will try to do better. We performed the safety inspection on every customer to ensure there vehicle is safe to drive. Wether the car was in here recently or not, things can break at any time. I wanted to do a great job by reseting your light and driving to make sure it went out at no additional cost. We typically charge for that service. Some vehicle repairs do require extra time to perform in which we cant predict at times. We appologize the tire light came back on.