Customer service at the front desk is excellent (Teri). She provides information re: what needs to be done (by priority) and the estimates for each of the repairs. Actual repairs after the fact are a little questionable. The first time I used All Phase Auto, a new battery was installed. Several weeks after that I had to call AAA twice in one day (first responder not too competent; but the 2nd responded caught the fact that the battery terminals were not tight enough, causing my car to not start, not even turnover when turning the key in the ignition). On the second visit, the reverse back lights were checked and supposedly fixed, but within a week, there are signals on my dashboard indicating some problem with the rear lighting. My car is 15 years old, so I do understand that problems are to be expected.