Service Coupons
Reviews
HO
Henry O.
Essex, MD
Chevrolet Chevy Express
Verified Customer
Henry said the staff did excellent work, and greeted him.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Adrian M.
Dundalk, MD
Chevrolet Spark
Verified Customer
Adrian said the team was able to get to him on the same day and Terry was really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
SJ
Stacy J.
Essex, MD
Toyota RAV4
Verified Customer
Stacy said the employees did everything they told him they were going to do and they called him when his vehicle was ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
GS
Greg S.
Essex, MD
Mitsubishi Montero Sport
Verified Customer
Amazing Experience
I had a horrible situation in which my daughters car could not be repaired at a AAA auto care place in White Marsh. My brother suggested towing it hear and I could not be more pleased. I was sure it was going to need an engine replacement but after replacing the timing belt and a few minor issues the car runs great.
Thanks to Teri and the staff for a job well done. I will be bringing all my cars here from now on.
Thanks to Teri and the staff for a job well done. I will be bringing all my cars here from now on.
Recommended
RV
Rod V.
Nottingham, MD
Mitsubishi Raider
Verified Customer
Total rip off!
Took my truck in for an inspection and they attempted to take me for a ride. Charged me over 430 for parts that I purchased myself for 280 some of which I didn't need. Then they were going to charge me over 1200 for the labor! Almost 12 hours for what in reality only took under 5. They of course offered to have the work financed so they would have a chance to squeeze some extra interest out of me. Not sure if their rent was due and it had been a slow month or what, but I would steer clear of this place!
JL
James L.
Sparrows Point, MD
Lincoln Town Car
Verified Customer
James said the mechanic did a good job and it was done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
TL
Teresa L.
Baltimore, MD
Saturn Ion
Verified Customer
Great Communication, friendly, very professional,
Took my 2006 Saturn Ion in for a Md state inspection, It was done in the time that was quoted, communications were great, as they were very friendly and professional, Explaining in detail, and the place was spotless, would absolutely do business with All Phase Auto again !
Recommended
GW
Garry W.
Dundalk, MD
Mitsubishi Lancer
Verified Customer
Garry said the staff does excellent work.
Recommended
This review was collected via phone interview by Customer Research Inc.
AN
Anchalee N.
Essex, MD
Honda Accord Cpe
Verified Customer
Anchalee said the staff paid attention to detail and they were efficient. They were also very informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Emily S.
Essex, MD
Nissan Sentra
Verified Customer
Emily said she had a scheduled appointment for 8:30 am. She was told the work on her vehicle would take an hour and a half, but she sat in the waiting room for 3 hours watching people that did not have appointments get in and out before her.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/28/2017
We are sorry you had to wait this long. Sometimes inspections take longer than the predicted time. We will do better.
CB
Corliss B.
Middle River, MD
Toyota Camry Solara
Verified Customer
Corliss said she was grateful for their honest service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MF
Marylou F.
Essex, MD
Honda Fit
Verified Customer
Oil change
I have been doing business with All Phase for several years. I have a new car now and brought my car in for an oil change. I had an appointment and stayed while my car was worked on. I was in and out in less than an hour. Really nice, friendly people. Bathroom was very clean.
Recommended
RK
Robert K.
Sparrows Point, MD
Volkswagen Passat
Verified Customer
Robert said the staff was great to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
Ron B.
Middle River, MD
Chevrolet Monte Carlo
Verified Customer
Spoke with Ray. He said they told Ron that he needed a whole new steering column and wanted to charge too much. They charged him $100dollars for the diagnostic and didn't work on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 11/09/2017
We spent over an hour diagnosing that vehicle while you waited. You seen the column completely dissembled and then put back together. That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle. Our conclusion was a internal defect in the column.
MR
Maranda R.
Abingdon, MD
Honda Accord Sdn
Verified Customer
Maranda said the service was very good. The employees were nice and helpful. They let her know everything she needed to know.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
Dolphis C.
Middle River, MD
Subaru Forester
Verified Customer
Dolphis said the staff got the vehicle done the same day. The staff did what he wanted them to do. They did an excellent job, and it was very timely. The service was really good. He was offered a ride home.
Recommended
This review was collected via phone interview by Customer Research Inc.
RF
Roy F.
Essex, MD
Chevrolet Pickup
Verified Customer
Roy said this business was top notch from start to finish. They were wonderful to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Mark S.
Essex, MD
Scion tC
Verified Customer
Mark said this business was okay.
Recommended
This review was collected via phone interview by Customer Research Inc.
TS
Tim S.
Rosedale, MD
Hyundai Elantra
Verified Customer
Routine Maintenance
All work done as expected and in a timely manner great job!!
Recommended
KG
Kevin G.
East Northport, NY
Nissan Rogue
Verified Customer
Kevin said this facility was thorough.
Recommended
This review was collected via phone interview by Customer Research Inc.