ReScore Reviews™ (5)
Sheri, We apologize that we fell short of your expectations. We appreciate this feedback as it helps us continue to strive for better customer service. Please feel free to contact the office so we may have the opportunity to make this right.
Main Office 651-426-0462
Thank you for your time!
I’m the manager of AM PM AUTO. To say we are overpriced and ripping you off and to not compare estimates isn't really fair. Usually what we find when comparing is that other estimate is missing diagnostics, alignments and are usually using cheaper, poorer quality parts. This can be why there is a price difference, we do try and give you the best service at the best price with a full 2 year 24,000 mile nationwide warranty on the labor and the ball joints have a 5 year part warranty. Saying that we “got you and ripped you” doesn’t make any sense, we gave you the choice, and you could have said no and returned the loaner and picked up the truck. But you gave us the go to repair the truck. Or you could have brought us the estimate sheet from the other shop to compare so we could have found the price difference and then explain way & come to a resolution that is fair. We are sorry for any misunderstanding that this may have caused.
I am turely sorry about this. We have had sickness problems with the team and family issues that have caused issues with flow. I do know this is not your problem so i hope it helps with understanding why this happened. We are are making changes to make these problems no longer will happen.
Thank you very much.
As usual it seams like when price if you buy the part yourself ,please check to see the cost for the tools it takes to do the repair also and someone that can help if you have a problem .this is the part that no one consiters .like go out for dinner you could buy the food cheaper at the store and cook it yourself as well but when going to it is higher also. so with this being said we will not be lower then doing it yourself . thank you for the information i hope this helps.
THANK YOU JEFF FOR YOUR HELP IN THIS MATTER LET US KNOW HOW WE CAN MAKE A BETTER UNDERSTANDING IN OWR PROCESS. THANK YOU AGAIN
BREANNE, I AM TRULY SORRY TO HEAR THIS BUT IF YOU COULD HELP ME UNDERSTAND WHAT OR HOW THINGS SIAD SO I CAN FIX THIS PROBLEM// GREG
We contacted Mark, to see if it the issue on the price was with the labor, part, or both. We talked with Mark and he said he was comparing this repair to a similar repair that he had gotten done a few years back. He had some time to think about it and he said that he was okay with the pricing. He just forgot that pricing has changed since the last time he was in. We also checked to see if he had any other recommendations for us, he could not think of anything at the time so we let him know if he does think of any improvements that we can make to feel free to call us or e-mail us at any time. Thank you Mark for coming in and we look forward to helping you with any of your automotive needs.
Thank you Frank, First of all for bringing you vehicle to us and
trusting us to provide for your automotive needs, and second for bringing the Inconsistencies to our attention. We appreciate you and your honesty on letting us know how your experience was. So the next time you come, it will be a better experience for you. Feel free to let us know if there is anything else we can do to better serve you and your vehicle in the future.
We contacted Ryan and gave our sincerest apologize for the long wait. We also thanked him for his patience with us. The oil that was needed for his vehicle, (which we normally have in stock,) was out. The unfortunately long wait was do to the our supplier having to rush out more. We also addressed with our supplier that we should not have run out in the first place and when one of our guests is waiting there delivery needs to be much faster. Ryan again we thank you for coming, and look forward to serving you better in the future.
Contacted Richard and thanked him for bringing these issues to our attention. If he had not, we never would have known. We addressed the issues about pricing with our service advisers to be sure that out guests are always kept informed on price and work being done, also addressed issue with the windshield washer fluid with our technicians that this is a simple issue that should not have been missed. Also apologized to Richard about the fuel that we had added 3-4 gallons of gas four different times to try and make it till he was able to pick up the vehicle and only charged him for the first four gallons that we put in.