Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

657 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


MB
Mike B.
Brook Park, OH
Chevrolet Impala
Verified Customer
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07/20/2015
Laurie
Laurie and crew very hospitable

MM
Michael M.
Brook Park, OH
Ford Econoline
Verified Customer
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07/18/2015
friendly place
loved the text pics they found a problem I didn't know about fixed it at a good price

GB
Gregory B.
Cleveland, OH
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Gregory said he had requested to have all the pieces put back on the vehicle when it was returned to him. When the vehicle was towed back to him, pieces were not put back and left on top of the engine which caused a problem. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

MA
Marranda A.
Brunswick, OH
Kia Rio
Verified Customer
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07/11/2015
Outstanding service, Quality repair
My 2007 Kia Rio's clutch burnt out one day, and it was close to work, not close to home where I knew of a reputable repair shop. I googled Clutch and Transmission repair, and Auto Repair Technology came up, less than 2 miles from my work. They towed my car to their shop on Snow rd. for free, and performed an inspection/evaluation for free, too. The cost of the repair for my car was average. Andy was helpful, knowledgeable, and very patient with me, every step of the way. The whole team was polite, understanding, and no questioned I asked was a stupid one. They really worked to help me get my car fixed and to know all that was going on with it, every step of the way. When I drove away with my new clutch and new (to me) transmission, I couldn't believe the improvement to the pedals and shifting- my manual now operates smoother than the day I bought it! I was so impressed and HAPPY I called them not 20min after leaving their garage to thank them yet again. I will not ever take my car elsewhere, if it can be helped. They really are a top notch repair/service center!! ... And it doesn't hurt that Andy is smokin' hot ;)

JG
Jermel G.
Cleveland, OH
BMW 328xi
Verified Customer
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07/09/2015 Category: Service
Jermel said his service was excellent.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Brook Park, OH
Volkswagen Beetle
Verified Customer
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07/01/2015
fast and simple service .
they did a nice job in a fast and simple time

JM
Jose M.
Cleveland, OH
Toyota Camry
Verified Customer
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06/29/2015
Great customer service
Gets things done fast and right the first time. Has a great customer service

JR
Jennifer R.
Parma, OH
Ford Escape
Verified Customer
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06/27/2015
Friendly, helpful, free loaner car
Great place, friendly, just wish they were open on Saturdays. Free loaner really helps though!!!!

FK
Frank K.
Brook Park, OH
Dodge Grand Caravan
Verified Customer
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06/24/2015 Category: Service
Frank said this business has a lot of personal commitment. He is very happy with how they treat their customers, take their time and also have loaner vehicles available.
This review was collected via phone interview by Customer Research Inc.

SR
Sherry R.
Solon, OH
Lexus ES 300
Verified Customer
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06/24/2015 Category: Service
Sherry said the business took really good care of her while she waited and the front desk was as sweet as they could be.
This review was collected via phone interview by Customer Research Inc.

KP
Kenneth P.
Parma, OH
Lincoln Town Car
Verified Customer
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06/24/2015 Category: Service
Kenneth said he was in for an oil change. The business gives him good service.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Strongsville, OH
GMC Savana
Verified Customer
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06/18/2015 Category: Service
Bill said this business was responsive to his vehicles needs and he is very happy with their service.
This review was collected via phone interview by Customer Research Inc.

EL
Elton L.
Ohio
Acura 3.5RL
Verified Customer
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06/18/2015 Category: Service
Elton said the business went out of their way to help him. They were prompt and did a good job.
This review was collected via phone interview by Customer Research Inc.

GC
Gail C.
Brook Park, OH
Ford Focus
Verified Customer
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06/17/2015 Category: Service
Gail said this business got the job done in a timely manner. They did good work.
This review was collected via phone interview by Customer Research Inc.

CT
Craig T.
Maple Heights, OH
Pontiac Grand Prix
Verified Customer
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06/11/2015
Excellent Service
My visit today was an Excellent Experience, the people were very Helpful and Professional , I was very impressed, and I will return for future repairs if needed and I will inform people of this Excellent Company

JM
Jose M.
Cleveland, OH
Toyota Camry
Verified Customer
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05/30/2015
Great costumer service
Every time I take my care to this shop I always get a friendly greeting and the prices are great. The service is fast and the work after completion is great.

CM
Charles M.
Parma, OH
Chevrolet Malibu
Verified Customer
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05/30/2015
very nice people.
They do exactly what they say. Do not try to up sell like the chain shops. Shuttle service is convenient. Only recommendation is maybe to be open until noon on Saturday to accommodate working people.

TC
Tom and Erin C.
Brook Park, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2015
Quality work, honest & fair
Repeat customer for multiple vehicles. ART is honest and fair. I'm able to bring my vehicle in, and get answers and needed repairs without being sold unnecessary services or repairs to pad the bill.

RR
Ray R.
Middleburg Heights, OH
Buick LeSabre
Verified Customer
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05/13/2015 Category: Service
Spoke with Ray's wife. She said this business returned her vehicle quickly and did not find anything else wrong with her vehicle. She said she was happy with that. She liked the service they provided.
This review was collected via phone interview by Customer Research Inc.

KG
Kerry G.
Cleveland, OH
Ford Focus
Verified Customer
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05/13/2015 Category: Service
Kerry said this business was very polite. They got the job done and she did not have to wait very long. She is pleased with them. They did a great job and were very friendly.
This review was collected via phone interview by Customer Research Inc.