Al's Auto Service Inc

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440-885-8550
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Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

168 Reviews

5 star
92%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
99% Business Response
Latest Review 4 days ago

Reviews

MP
MR. P.
Independence, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Knowledgeable, courteous, and friendly people are employed at Al's.
They will let you know when parts need to be replaced, and approximately how much it will cost, they won't tell to replace something you don't necessarily need, and whether or not it is worth the vehicle to be fixed, or just cut your losses.
Recommended
AL D. from Al's Auto Service Inc responded on 01/18/2019

Thank you for your kind words! We're happy to help everyone make the best decisions regarding their vehicles, and are appreciative and thankful for the customer loyalty that it results in.

RK
Roman K.
Parma, OH
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Roman said the staff was courteous and the service was prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 01/18/2019

Thank you for your kind words, Roman! Please let us know in the future how we can provide five-star service for your vehicle!

PN
Paul N.
Parma, OH
Chrysler PT Cruiser Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Paul said they know their stuff.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 01/16/2019

Thank you for your kind words, Paul. We're glad that we can help you with your vehicle's service needs!

DF
DON F.
Avon Lake, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Professional, knowledgeable, personal
Always on estimate. Listens to the customer, cost conscious.
Recommended
AL D. from Al's Auto Service Inc responded on 12/08/2018

Thank you for the kind words, sir. We're always happy to see you and service your vehicle!

RR
Rob R.
Cleveland, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Rob said the business provided great service. He said he was satisfied and he also said they were very informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 12/08/2018

Thank you for the kind words, Rob! We're glad we were able to help you out.

BW
Brandon W.
Diamond, OH
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Brandon said the employees provided great service. They spoke with him about service options. They completed service in great time.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 12/05/2018

Thank you for the kind words, Brandon. We're glad we were able to fit you into our schedule to service your vehicle!

DJ
Dave J.
Olmsted Falls, OH
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Dave said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/16/2018

Thank you for your kind words, Dave. We appreciate your business!

MM
Michael M.
Parma, OH
Chevrolet Caprice
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Michael said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/15/2018

Thank you for your review, Michael. Please let us know what we can do in the future to merit five-star service!

SH
Sean H.
Parma, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Sean said he was very satisfied. Everything was good. They were super fast and quick. They were efficient. They took care of the problem in an hour and at a reasonable price.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/09/2018

Thank you for you kind words, Sean. We're glad we were able to fit you in!

BB
Bill B.
Parma, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Spoke with Phyllis. She said he is very reputable, honest, and does not make unnecessary repairs.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/08/2018

Thank you all for your kind words! We appreciate your business.

Verified Customer
North Royalton, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Maintenance Work
Excellent quality work!
Recommended
AL D. from Al's Auto Service Inc responded on 11/05/2018

Thank you for the kind words. We appreciate your business!

RR
RICH R.
Cleveland, OH
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Always 5 Star....
As always, great service and friendly people....Always 5 Star service,
Recommended
AL D. from Al's Auto Service Inc responded on 11/05/2018

Thank you for your kind words, Rich. We're happy to help you out!

PN
Paul N.
Parma, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Paul said the business does exceptional work.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/02/2018

Thank you for your kind words, Paul. We appreciate your business!

AP
Angela P.
Parma, OH
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Angela said they were great, fast and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/30/2018

Thank you for the kind words, Angela. We're glad that we were able to fit you in!

HR
Harry R.
Cleveland, OH
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Harry said the business did a good job. The place has done over $2000 worth of work on his vehicle. They gave him a free oil change.
Recommended
This review was collected via phone interview by Customer Research Inc.
BT
BOB T.
Parma, OH
Pontiac Montana SV6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Customer Service is excellent, workers are very friendly
The work service was quick and a thorough safety review of the vehicle was done.
Recommended
AL D. from Al's Auto Service Inc responded on 10/24/2018

Thank you for your kind words, Bob. We're glad to help you out!

CC
CHRIS C.
Parma, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Great Crew & Quality Service
If you want fair prices & a great crew to work on your car THIS IS THE PLACE !
Recommended
AL D. from Al's Auto Service Inc responded on 10/22/2018

Thank you for your kind words, Chris. We're always happy to help!

AE
Amanda E.
Parma, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Amanda said the mechanic wasn't able to find the source of her problem. She does appreciates how nice everyone was.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/24/2018

We're sorry that we couldn't address the issue your vehicle was having - unfortunately, if a vehicle is having an intermittment problem and doesn't act up while we have it, we cannot diagnosis an issue. Please let us know if the problem comes up again, and we can try to find the issue again.

MM
Michael M.
Parma, OH
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Michael said that the place was quick, efficient and not costly.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/23/2018

Thank you for the kind words, Michael. We're glad we could help you out!

GK
Geoffrey K.
North Royalton, OH
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Very Professional and Friendly
They found the problem which was a bad exhaust manifold gasket. I was told by another auto repair shop I needed a brand new engine. Always get a second opinion. They fixed my truck and now it runs just fine. I will be giving them my business in the future.
Recommended
AL D. from Al's Auto Service Inc responded on 10/19/2018

We're happy to help you out Geoffrey, and thank you for coming to us!