Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

136 Reviews

100% Would Recommend
99% Business Response
Latest Review about 4 hours ago

Reviews


CC
CHRIS C.
Parma, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Reliable people
Never a thought just top quality service @ affordable prices ,prompt service . Why would I go any where else .

NS
NANCY S.
Parma, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great service!
They are trustworthy! I never feel pressured to have any recommended services performed. They provide the information and explain it in terms any person can understand, and never in an aggressive or pushy fashion.
AL D. from Al's Auto Service Inc responded on 09/15/2018

Thank you for your kind words, Nancy! We always try to make the process as simple and as affordable as we can for our clients, while still maintaining the well-being of you and your vehicle.


RR
RICH R.
Cleveland, OH
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
1994 Buick Century
As always, you took great care of us ! Needed a water pump and when I called you weren't sure you could look at it that day (Which was fine with us) Later I received a call that it was ready. Always great service with nice people !
AL D. from Al's Auto Service Inc responded on 09/14/2018

Thank you for your kind words, Rich! We try to accomodate our clients as quickly as we can.


RK
Ricky K.
Cleveland, OH
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ricky said they did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/13/2018

Thank you for the kind words, Ricky. We appreciate your business!


EH
Edward H.
Parma, OH
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Edward said the experience and the service was good.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/07/2018

Thank you for the kind words, Edward. We hope to help you again in the future with your vehicle's needs!


CR
CHARLES R.
Parma, OH
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
knowledge and workmanship
All the people at Als auto are very knowledgeable and professional. They take the time to explain what is wrong with the car. Getting an appointment is quick and easy.
AL D. from Al's Auto Service Inc responded on 09/04/2018

Thank you for your kind words, Charles. We do our best to accomodate our customers and their vehicles!


NG
Nicholas G.
Cleveland, OH
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Nicholas said, this business gives him good service. They are straight forward with him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/17/2018

Thank you for your kind word, Nicholas. We appreciate your business!


TH
Trevor H.
Cleveland, OH
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Trevor said the business is very helpful. The employees are very knowledgeable and tell him about everything. He finds them to be very honest and fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/16/2018

Thank you for your kind words, Trevor. We're glad to service all of your vehicles and their needs!


RC
Robert C.
Westlake, OH
Lincoln Mark VIII
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Robert said they diagnosed the problem. They repaired the vehicle and it is running fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Robert. We're glad we could help you out!


RS
Ricky S.
Cleveland, OH
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ricky said the facility is great. He has nothing bad to say about them at all and Al will do whatever it takes to make sure everything is ok.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Ricky. We do our best to help our clients!


JB
John B.
Cleveland, OH
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
John said they did the job good and they did it right. Their price was fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thanks for the kind words, John. We appreciate your business!


DT
Denise T.
Cleveland, OH
Lincoln MKS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Denise said the customer service that the staff provides at this business is the best.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for your kind words, Denise. We were glad to help you out!


JM
Janice M.
Rocky River, OH
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Janice said this business was quick and professional. The job was done right.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/13/2018

Thank you for your kind words, Janice. We were happy to help you out!


KN
Kathie N.
Cleveland, OH
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Kathie said the staff took great care of her.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/09/2018

Thank you for the kind words, Kathie! We're glad to be able to help.


BP
Ben P.
Cleveland, OH
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Ben said they are good.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/02/2018

Thank you for your kind words, Ben. We appreciate your business!


JR
Joe R.
Cleveland, OH
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Joe said the staff was super polite. They laid things out ahead of time and he had no surprises. The work was explained ahead of time. Everything he asked for was completed in a timely manner. Everything was great and he will be back for more service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/03/2018

Thank you for the kind words, Joe! We'd be happy to service your vehicle again.


MA
MR. A.
Cleveland, OH
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Hands down
This is the shop i should've found long ago.
These guys are quick, accurate, reasonable, up front, and kind. They go the extra mile to satisfy their customers and dont look for hand outside. These guys are very exspiranced and know their stuff. They have achieved things that other shops couldn't do at a very reasonable price.i trust these guys with my baby (mustang);.and for the road Scott, Marty, and Jackie are people whom I will be apart of. Great work guys.
AL D. from Al's Auto Service Inc responded on 07/27/2018

Thank you for your kind words, Mr. A. We try to be as transparent as possible with our work - we know how important vehicles are to their owners, and we want to take care of them too!


NB
Nick B.
Cleveland, OH
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Nick said the business provided good and prompt service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/28/2018

Thank you for you kind words, Nick. We appreciate your business!


VM
Vicktor M.
Cleveland, OH
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Vicktor said the staff was professional. However, he said he only had an inspection done on his vehicle and no repairs.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/28/2018

Thank you for the kind words, Nick. Please let us know if you would like to schedule a repair for your vehicle with the estimate we provided!


MM
Marilyn M.
Cleveland, OH
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Marilyn said they're always competent on the repairs that they make and accommodating,with good customer service. They give her a ride home if it is going to take an hour. She likes the mechanic. She stated he seems to know what he is doing, and he gives good advice.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/26/2018

Thank you for the kind words, Marilyn! We try to accommodate our customers' needs wherever we can.