Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

114 Reviews

100% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


EW
EDWARD W.
Cleveland, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Al’s is the best!!!
I moved to the area about a year ago and have been servicing all my vehicles here since then. I live about 9 miles away, with many auto shops around me. I chose to go to Al’s because of their reviews and they %100 lived up to the hype. They have always done a great job with my cars, but it’s their customer service that puts them over the top!!!

If you are reading this are debating between Al’s or somewhere else, i promise you that Al’s is the right choice. They are friendly, trustworthy, and affordable.
AL D. from Al's Auto Service Inc responded on 07/17/2018

Thank you for your kind words, Edward! We try to have the best reputation in Parma for our services.


KC
Karen C.
Strongsville, OH
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Karen said she's been a customer for several years and Al always does a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/13/2018

Thank you for your kind words, Karen. We appreciate your business!


HR
Harry R.
Cleveland, OH
Chrysler Sebring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Harry said everything was okay during his visit to this business but he is still hearing a rubbing noise when he makes a left turn. It was a little bit expensive but all the work that was done needed to be done and they did a great job. He likes the way he was greeted. They wrote down everything they did and left him a list of things that still needed to be done. In addition, he liked the fact that when he told them that they could use second hand parts, they told him that if they were going to do something they were going to do it right.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/12/2018

Thank you for checking with us Harry, and letting us know there's still an issue. We will see you later this week to look over the vehicle again.


BJ
BOB J.
North Royalton, OH
Buick Skylark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Al’s Auto Service
Love Al’s Service. Very professional, Excellent knowledge of classic cars. Very easy scheduling. Reasonably priced.
AL D. from Al's Auto Service Inc responded on 06/25/2018

Thank you for the kind words, Bob. We appreciate the opportunity to work on your classic vehicles!


BY
Brian Y.
Litchfield, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Brian said his overall experience was great. He has used them for 15 years. He has never gotten anything but great service. They've taken care of him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/23/2018

Thank you for the kind words, Brian. We hope to keep providing great service for 15 more years!


QA
Quinn A.
Cleveland, OH
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Quinn said that the facility is good, the staff got him right in and out again and were very helpful.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/23/2018

Thank you for the kind word, Quinn. We're glad to get you back on the road again!


GD
Greg D.
Cleveland, OH
Kia Niro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Greg said they are great.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for the kind words, Greg. We're happy to help when we can!


KP
Kelsey P.
North Royalton, OH
Nissan Rogue Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Kelsey said after the tire rotation her alignment is a little off. She said her vehicle pulls to right while driving but everything else was fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for your feedback, Kelsey. We would like to look over you vehicle again to see if we can correct the issue.


AO
Al O.
Cleveland, OH
Chevrolet Express Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Al said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for your kind words, Al. It was good to see you again!


MC
Michael C.
Cleveland, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said he was happy with this business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/16/2018

Thank you for your kind words, Michael. We appreciate your business!


BM
Betsy M.
North Royalton, OH
Chrysler Aspen
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Betsy said they did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/14/2018

Thank you, Betsy. We hope your family and your vehicle are doing well!


MG
Mike G.
Lyndhurst, OH
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Mike said the business does great work.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/05/2018

Thanks, Mike! We're happy to see you and your vehicle whenever you can make it in!


AH
Ashley H.
Brunswick, OH
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Ashley said the employees provided great customer service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/30/2018

Thank you for your kind words, Ashley. We hope that you'll consider us for future car care needs!


PN
Paul N.
Cleveland, OH
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Paul said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/26/2018

Thank you for your kind words, Paul. We appreciate your business!


KK
Karl K.
Cleveland, OH
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Karl said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/23/2018

Thank you for your kind words, Karl and Jill. It was nice to see you  and your vehicle again!


CM
Cindy M.
Cleveland, OH
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Cindy said the staff took care of her and they were very nice. She's pleased with them.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/21/2018

Thank you for the kind words, Cindy. We're glad that you come to us for your vehicle's maintenance!


KR
Katlyn R.
Cleveland, OH
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Katlyn said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/22/2018

Thank you for your kind words, Katlyn. We're happy to service your vehicle!


MA
Meredith A.
Cleveland, OH
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Meredith said the business is honest, the service was done quickly and the location is close.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/21/2018

Thank you for your kind words, Meredith. We try to be the best neighborhood service garage for all our customers!


GS
GEORGE S.
North Royalton, OH
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Al’s Auto Service
Caring and honest people. We have used Al’s Auto Service for years, wonderful technicians and consider them friends.
AL D. from Al's Auto Service Inc responded on 05/16/2018

Thank you for your kind words, Mr and Mrs Simmons. We appreciate your business and your loyalty.


RH
Rosemary H.
Cleveland, OH
Chevrolet Impala Limited
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Rosemary said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/17/2018

Thank you for your kind words, Rosemary. We appreciate your business!