Al's Auto Service Inc

Write a review
440-885-8550
Directions
Appointment

Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

182 Reviews

5 star
93%
4 star
6%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews

MM
Marilyn M.
Parma, OH
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Marilyn said the service was fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/16/2019

Thanks for the kind words, Marilyn! We try to make our services go as smoothly as possible.

AB
AUDREY B.
Parma, OH
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Friendly people. Very helpful. Do great work on my auto.
Smiling employees are very knowledgeable. Do great work on my automobile.
Recommended
AL D. from Al's Auto Service Inc responded on 04/15/2019

Thank you for your kind words, Audrey! We appreciate your business.

DF
DON F.
Avon Lake, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Superb, honest, friendly service
Since moving, we make a 40-minute trip to continue our auto service at Al's Auto Service. The superb, honest, friendly service is well worth it. Al's has also helped us secure excellent vehicles as needed. We are grateful to have such a trustworthy team of specialists on our side.
Recommended
AL D. from Al's Auto Service Inc responded on 04/08/2019

Thank you for the kind words, Don. We appreciate your loyalty and your business - we're glad to keep you on the road!

JC
JUDY C.
Cleveland, OH
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Always on time & estimate right on the money.
Efficient friendly people work here. Let you know how long repair will take. Offer ride assistance. Easy to get appointment
Recommended
AL D. from Al's Auto Service Inc responded on 04/05/2019

Thank you for the kind words, Judy! We try to accomodate our customers' busy schedules when we can.

CS
CHARLES S.
Parma, OH
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
The people
I came in for a battery evaluation and left with a new replacement battery. Without Marty's expert analysis and advising me that my battery was still under warranty I would have never known.
Recommended
AL D. from Al's Auto Service Inc responded on 03/23/2019

We try to look out for our customers and their vehicles!

JP
JIM P.
Parma, OH
Chrysler Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
It is one of the places that LISTEN to what the customer has to say! They do not assume the answer, but do look at the problem.
I have been having Al work on my various cars for over 30 years. I have never had a problem with anything they have done. I always give the same instructions when any of my vehicles go in for service, "start at the front bumper and go to the back bumper, and fix anything wrong in-between." They do a great job every time.
Recommended
AL D. from Al's Auto Service Inc responded on 03/21/2019

Thank you for your kind words, Jim! We want the best for all our customer and their vehicles, and strive to provide 5-star service for everyone.

CC
CHRIS C.
Parma, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Great Service
This is the only place I will have my car serviced . All the mechanics are top notch , the staff is friendly & willing to answer all your questions . WHY GO ANYWHERE ELSE !
Chris Comodeca
Recommended
AL D. from Al's Auto Service Inc responded on 03/19/2019

Thank you for your kind words, Chris! We appreciate your loyalty, and we're happy to help all of our customers and their vehicles 

JK
Josh K.
Parma, OH
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Josh said that the business did a great job, and was very timely and friendly. He stated he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/14/2019

Thank you for the kind words, Josh. We're glad that we were able to provide satisfactory service for you!

CM
Cindy M.
Parma, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Cindy said she does recommend them to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/12/2019

Thank you for your kind words, Cindy! We appreciate your business.

MP
Maria P.
North Royalton, OH
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Maria said the staff is honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/07/2019

Thank you for the kind words, Maria. We were glad to help you out, and hope that we can continue to service your vehicles!

MP
MR. P.
Independence, OH
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
recommendations for future auto needs, not a long list for everything under the sun.
You can usually get service pretty promptly, will get you back to your home if needed, and can stop in for air tire checks often if needed.
Recommended
AL D. from Al's Auto Service Inc responded on 03/04/2019

Thank you for your kind words! We try to be as accomodating as possible to everyone's busy lifestyles.

MC
Ms. C.
Parma, OH
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Spoke with Rebecca. She said the work turned out great.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 02/21/2019

Thank you for the kind words! We appreciate your business.

EM
Elaine M.
Parma, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Elaine said that the place was very good, has good people there and they are honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 02/14/2019

Thank you for the kind words, Elaine. We're happy to take of you and your vehicle!

MB
Matthew B.
Cleveland, OH
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Matthew said the business was very friendly, trustworthy, and kind, and took the extra effort to help him out.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 01/23/2019

Thank you for the kind words, Matthew. We're glad that we were able to help you out, and hope that we can help you with your vehicle's future needs!

MP
MR. P.
Independence, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Knowledgeable, courteous, and friendly people are employed at Al's.
They will let you know when parts need to be replaced, and approximately how much it will cost, they won't tell to replace something you don't necessarily need, and whether or not it is worth the vehicle to be fixed, or just cut your losses.
Recommended
AL D. from Al's Auto Service Inc responded on 01/18/2019

Thank you for your kind words! We're happy to help everyone make the best decisions regarding their vehicles, and are appreciative and thankful for the customer loyalty that it results in.

RK
Roman K.
Parma, OH
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Roman said the staff was courteous and the service was prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 01/18/2019

Thank you for your kind words, Roman! Please let us know in the future how we can provide five-star service for your vehicle!

PN
Paul N.
Parma, OH
Chrysler PT Cruiser Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Paul said they know their stuff.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 01/16/2019

Thank you for your kind words, Paul. We're glad that we can help you with your vehicle's service needs!

DF
DON F.
Avon Lake, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Professional, knowledgeable, personal
Always on estimate. Listens to the customer, cost conscious.
Recommended
AL D. from Al's Auto Service Inc responded on 12/08/2018

Thank you for the kind words, sir. We're always happy to see you and service your vehicle!

RR
Rob R.
Cleveland, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Rob said the business provided great service. He said he was satisfied and he also said they were very informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 12/08/2018

Thank you for the kind words, Rob! We're glad we were able to help you out.

BW
Brandon W.
Diamond, OH
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Brandon said the employees provided great service. They spoke with him about service options. They completed service in great time.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 12/05/2018

Thank you for the kind words, Brandon. We're glad we were able to fit you into our schedule to service your vehicle!