I brought my car to your establishment to fix my tire. When I left out for work this morning my tire pressure was so low that I had to stop to put air in it. Which made me late for work. I asked the technician if the tire would be sealed and he replied yes. The only reason I gave the review two stars was because of the receptionist. She was very polite and nice. Now I have to find a repair shop to fix the tire again.

Matt M.

Buffalo, NY

Ford Focus

Verified

07/27/2017 Category: Service

Matt said he spoke to the owner of this business and explained his situation. He let them know he needed to get back to Buffalo. He wanted to get some parts from another place next door to save money and bring them in to be used but the owner would not let him. They said they needed to make money on parts. They were able to get him in quickly and get the repairs done so he could get back on the road. The owner actually accused him of being cheap and compared him to being someone that would go into a well known steak house chain and bring their own food.

This review was collected via phone interview by Customer Research Inc.

Gerry F. from Auto Repair Technology Inc. responded on 08/01/2017

Matt,
Thank you for your feedback, we strive for 100% satisfaction so I wanted to clear a few things up. You spoke to our Service Advisor during your visit (NOT the owner). My name is Gerry & I am the owner here at Auto Repair Technololgy. We strive to provide the best service to our clients by providing a quality repair performed by the best technicians. Unfortuanatly to provide our clients with that service we do not permit clients to supply their own parts as a portion of our profits come from parts and that in turn allows to continue to offer outstanding service.

I was not happy with the way your request for supplying your own parts was answered bu the Servise Advisor & will be discussing that with him.

Thank you for bringing this to may attention

Gerry Frank

Auto Repair Technology

Paul H.

Brook Park, OH

Chevrolet Monte Carlo

Verified

08/17/2016

My rating has always been a 5 after my last visit it went down to 2.

I was in for an oil change o 7/19/16. When my car was finished I was given my bill for the oil change, along with an estimate for my air conditioning. The estimate is for $1,056. I think if you want someone to pay this much for a repair you need to show me the problem. I waited to write this till now because I was taking the the car on a trip to New York and wanted to see how the air worked ( I have never had a problem with the air ) We are back from our trip and the air worked fine. I fell you think you can tell old people they need a repair and they will just say ok repair it. I am not paying for a repair when you won't show me the problem. I hope this isn't the way you normally do business, if it is let me know so I can find some place else to take my cars. Thank you.
Paul Hubert
216 410-8802
Hubiee1@yahoo.com

Recommended

Gerry F. from Auto Repair Technology Inc. responded on 08/18/2016

Hi Paul,
We appologize for any miscommunication at your last visit. We strive for 100% customer satisfaction and understanding of any needed repair. I hope you understand from our conversation we had on the phone that we appreciate your feedback and look forward to doing business with you in the future.

Auto Repair Technology

Dan S.

Brooklyn, OH

Toyota Prius

Verified

06/10/2016

quick service but bad ending

the good----took care of brake repair very quickly
not so good---- as I left the dealership I noticed low tire pressure warning on my instrument panel.
service department said not to worry that light would go out
after a few miles of driving. when I got home I did check my
tire pressure and found front passenger side tire pressure
was between 15 and 20 psi air pressure. way to low! so much
for safety!

Kayla K.

Brook Park, OH

Mercury Cougar

Verified

02/11/2016 Category: Service

Kayla said her was vehicle was repaired for $20 after the technician rudely told her it would cost a lot more to repair. She would recommend this business because she had an oil change performed in the past and it went fine.

Recommended

This review was collected via phone interview by Customer Research Inc.

Joyce D.

Cleveland, OH

Hyundai Sonata

Verified

09/06/2015

brakes still sweak after 800.00

expence great

Gerry F. from Auto Repair Technology Inc. responded on 09/08/2015

Hello Joyce,
I apologize for the inconvenience please bring the vehicle back in at your convenience any time. We would like to get this matter resolved for you at no cost. We will look forward to hearing from you.

Auto Repair Technology

Calvin F.

Cleveland, OH

Audi A6

Verified

04/16/2015 Category: Service

Calvin said this business told him they would fix his oil leak. He paid them to stop the leak, but they could not fix it. He said he would not recommend them because they did not do what they were supposed to do.

This review was collected via phone interview by Customer Research Inc.

Rita P.

Brook Park, OH

Dodge Caliber

Verified

03/11/2015 Category: Service

Rita said she had an appointment at 9:00 am and had dropped her vehicle off at this business at 8:00 am. Her vehicle was not ready until 1:30 pm and she had to wait an additional 45 minutes for them to replace a light bulb.

Recommended

This review was collected via phone interview by Customer Research Inc.

Displaying all 8 Review

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Location

Address

14671 Snow Rd
Brook Park, OH 44142-2462

(216) 898-5800

Send a message

www.AutoRepairTechnology.net

About Home of the FREE Loaner Vehicle
Lifetime warranty on repairs. Fix it once and never again!

Location

Address

Business Hours

Categories

Auto Repair Technology Inc.

Overview

583 Reviews

Reviews