Autobahn Engineering


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

442 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 15 days ago
Steve G. on 01/05/2018
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Steve said this business performed the service at a fair price. He paid a little more, but they were able to fit him in quicker than the dealership.
Vehicle: BMW X6
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Lloyd J. on 01/01/2018
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"Did a fine job on my Jaguar XJ"
The guys at Autobahn Engineering fixed damaged wheel supports after getting parts from a Jaguar dealership. I am very happy with their work and friendliness.
Vehicle: Jaguar XJ
Service Date: 12/20/2017
Review Created: 01/01/2018 07:59 AM
Lucas N. on 12/29/2017
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Lucas said they able to repair his vehicle at the price they said they could. It was great.
Vehicle: Volkswagen Rabbit
Category: Service
Service Date: 12/28/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Kevin B. on 12/27/2017
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Kevin said he was satisfied with service from the business.
Vehicle: Lexus ES 300 Luxury Sport Sdn
Category: Service
Service Date: 12/18/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Andrew H. on 12/15/2017
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"Fast Service, Good Price, Friendly Service, No Complaints"
I'm still floored by how fast the service was! It took a bit of luck, but I was able to schedule to bring my car in the morning for an inspection to confirm needing a new part, the shop GOT the new part, installed it, and got me my car back that afternoon! Right away, I'm remembering Autobahn for the next time my car is in an emergency!

The price was competitive: the mechanic offered two solutions, the cheaper of them matched recommended price range suggested online, and the higher of the two was still reasonable for the work. Considering the speed of the work, I was happy with the price. I also had a minor second issue that the shop was able to add on for no charge (normally it would only take minutes to repair, but if done alone, any mechanic would have charged for it, so it was a welcome surprise to get it for free alongside the bigger job).

Drop off and UMichigan discount was handy. Drop-off/pick-up is limited to central Ann Arbor, but understandable given small team's availability, and with UMichigan's free bus service, getting closer from anywhere on campus is an easy task.

And compliments to the website, too! Reasonably easy to navigate, one of the few shops to offer online quotes, and the mechanics responded to me quickly (I also tried to get an online quote from another shop at the same time... 3 days later and I still haven't received a response from them!).
Vehicle: Chevrolet Cruze
Service Date: 12/14/2017
Review Created: 12/15/2017 08:36 AM
Dick V. on 11/20/2017
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Dick said they did an excellent job.
Vehicle: Volvo V70
Category: Service
Service Date: 11/14/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Michael W. on 11/20/2017
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Michael said this business helped with diagnosing a difficult problem.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/16/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Daniel M. on 10/30/2017
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Daniel said they have a friendly staff. They perform quality service. They have a knowledgeable staff. Their scheduling was flexible.
Vehicle: Kia Optima
Category: Service
Service Date: 09/29/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Dena H. on 09/26/2017
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Dena said she was pleased with the service.
Vehicle: BMW 3 Series
Category: Service
Service Date: 09/19/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Alexander D. on 09/15/2017
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Alexander said this business did a good job on a service that wasn't very easy. The staff took care of his vehicle quickly and inexpensively.
Vehicle: Porsche 944
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
James M. on 09/13/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"misdiagnosis"
Brought car in earlier in week. Stalling @ intersections, racing idle at times. They put engine on computer, made mention about oil, but did not discover serious issue going on with car. Replaced coils and plugs, solved the idle problem, however, when I took the car to another shop, they immediately informed me that the car was running WITHOUT a functioning oil filter!!! This could have, and still might result in serious engine damage or future repairs. The other shop I took it to immediately came up with the cause and fixed the issue, hopefully!!!
Vehicle: BMW 5 Series
Service Date: 09/11/2017
Review Created: 09/13/2017 07:01 AM
Perry P. on 07/27/2017
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Perry said the service was great and the employees did really good work.
Vehicle: Volkswagen Beetle
Category: Service
Service Date: 07/21/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Alan K. on 07/27/2017
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Alan said he has used this business over a number of years, and the service is great. The staff is personable, competent, skilled, and overall excellent. Michael and Bernard are top notch mechanics.
Vehicle: BMW 3 Series
Category: Service
Service Date: 06/29/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Alexis O. on 07/26/2017
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Alexis said she paid a pretty expensive amount of money and nothing that needed to be fixed was fixed. The employees were nice about everything but it was frustrating to her.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 07/07/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Tom K. on 07/26/2017
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Tom said they listen, they fix what they say they're going to fix and their prices are reasonable. They're a personable staff and they know Mercedes well.
Vehicle: Mercedes-Benz E300
Category: Service
Service Date: 07/03/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Nell F. on 06/27/2017
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Nell said she appreciates the timeliness, communication, and follow up from the business.
Vehicle: Jaguar XJS
Category: Service
Service Date: 06/20/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Danielle G. on 06/16/2017
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Danielle said they changed her oil and replaced her windshield wiper blades for $300 and that was expensive. They didn't remove one of her covers on the driver side which made it impossible to see until she got out and took it off.
Vehicle: Fiat 500
Category: Service
Service Date: 06/03/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Roy H. on 06/15/2017
Recommended badge inactive Recommended
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Roy said he's very upset that all the staff did was change his spark plugs and fix a little problem with his door and they charged him $800. It was poor workmanship.
Vehicle: Jaguar XJ8
Category: Service
Service Date: 06/01/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Bella S. on 06/15/2017
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Bella said this business was very helpful and informative.
Vehicle: Jeep Compass
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Gal K. on 05/27/2017
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Gal said he was satisfied with the service he received from this business.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/23/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 442 in total