ReScore Reviews™ (3)
It is difficult to address this low score as I feel it is unjustified. The customer did bring his vehicle in multiple times for many different issues to be checked and repaired by a third party. The authorization for almost all repairs was done so through communication with this third party. The repair in question is related to rain water leaking into his computer and electrical harness. The code fault reads as a bad camshaft position sensor. However I found a technical service bulletin indicating a factory design flaw for water leaking down the windshield cowl and running onto the wire harness. This issue was verified using a garden hose. The third party approved and paid for the repair knowing that this was the first step in trying to eliminate this issue. The repair was made and the customer drove the vehicle until the next rain storm when the issue returned. The vehicle came back into the shop and the recent work was inspected and verified that no water was leaking into the electrical connector. At this point additional diagnostics and troubleshooting was required to find additional water leaks. The third party was notified and I was informed that any further repairs will be paid for by the vehicle owner. The owner did not want to proceed with any diagnostics. Instead the owner was told by Auto Zone that it only needed a camshaft position sensor. He paid us to install his camshaft position sensor, which did not fix the issue either. So now Automotive Diagnostic Center has a bad review for following standard repair procedures for a documented manufacturer flaw. I feel that the rain water is still entering the vehicles electrical system from some other leak and more time and money will need to be available to proceed. Every repair that was done to this vehicle was needed and proven to be bad and was for the betterment of the vehicle. Even the camshaft postion sensor although it did not fix it was still a improvement to the vehicle. I apologize that customer felt that the staff was not friendly and defensive. This was a difficult issue for all parties involved. We had to justify our work to multiple parties and I printed many documents explaining the problem at hand to help the owner understand the issues he has. I understand that the customer only wants his vehicle fixed but it doesn't justify a bad review because the customer did not want to continue with testing. I believe a rescore is warranted. I don't expect a perfect score but the customer is ignoring the fact that the computer had to be replaced to get the water out of it before any technician could move forward whether it fixed the issue or not.