My first visit to Austin's Automotive Specialist for a routine maintenance schedule ended up costing me an arm and a leg. I brought my vehicle in for 5k maintenance, and wasn't expecting any additional services to be done. The person at the counter, a Mike Small, told me that I'll be charged an upfront amount that will be zeroed out when repairs are made. When he showed me the bill, I was shocked to find out that I'll be charged almost $600 (after tax) for additional services that I didn't ask for: tune-up (which was done last year), brake flush, coolant flush. Technically, these things are not repairs. Regardless whether or not these services are necessary or recommended, Mr. Small should have discussed them with me know before deciding that's how much I'm expected to pay. Even though I have a choice to refuse to have the services done - and have them done somewhere else - I do not have a choice regarding the payment. I am required to pay the entire amount. How HONEST is that? If you like that kind of HONESTy, Austin's Automotive Specialist is your kind of place. This will be my first and last visit. I do not want to come back for the next maintenance schedule to have Mr. Small decided what additional services to be done and be expected to pay over $600 for them. That's not all. When I got my vehicle back, I discovered that my odometer was set to km/h. Good and HONEST service indeed!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
