Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

482 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


SG
Shawn G.
Las Vegas, NV
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Shawn said she had difficulty getting someone on the phone. She had to take her vehicle to another mechanic to get her air conditioning fixed because the machine at this business wasn't working.
This review was collected via phone interview by Customer Research Inc.

RA
Ryan A.
Mill Valley, CA
BMW X3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2018 Category: Service
Ryan said the staff were patient, honest and straight forward. The business was able to solve the issue.
This review was collected via phone interview by Customer Research Inc.

WC
Will C.
Mill Valley, CA
Subaru Tribeca (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Will said he has to bring his vehicle back to the business again.
This review was collected via phone interview by Customer Research Inc.

KC
Kim C.
Mill Valley, CA
Lexus RX 330
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Kim said the business provided her with good customer service.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Mill Valley, CA
Mazda B2300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018 Category: Service
Tom said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MG
Matt G.
California
Saab 9-2X
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018 Category: Service
Matt said he had great interactions with this business, in person. It didn't do a good job returning his phone calls.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Mill Valley, CA
Subaru Forester (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Jennifer said the employees were trustworthy. They were able to diagnose her vehicle and repair it. The estimate and price was fair.
This review was collected via phone interview by Customer Research Inc.

JG
Jeff G.
Mill Valley, CA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2018
Repeat customer
I have been taking my 2002 Ford Focus station wagon to B&G for 10 or 12 years.

JD
Jardel D.
Mill Valley, CA
Ford Econoline Cargo Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2017 Category: Service
Jardel said the business couldn't find the problem. The mechanic explained what was going on really well. He said it was an intake issue, but he replaced the intake and it still is not working right.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Mill Valley, CA
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
David said the communication he got from this business was poor at first, but once he was able to get a hold of someone, he got really good communication.
This review was collected via phone interview by Customer Research Inc.

DM
Danielle M.
Mill Valley, CA
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2017 Category: Service
Danielle said this business was great. They were timely and wonderful to work with. Her vehicle is running superbly.
This review was collected via phone interview by Customer Research Inc.

AS
Ardith S.
Mill Valley, CA
Toyota Celica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Ardth said her vehicle wasn't ready on time, but maybe it wasn't the workers' fault. They usually do great work and she likes them a lot.
This review was collected via phone interview by Customer Research Inc.

RS
Renee S.
Mill Valley, CA
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2017
Honest Shop
B&G correctly told me the problem with my 2006 BMW was just a loose oil cap, when I thought it was a catastrophic break down. I much appreciate their honesty. They did leave the battery cover in the trunk off, which was careless, and they told me it would be $60, and then charged me $65. Nevertheless, I will use them again.

EW
Emily W.
Mill Valley, CA
Mercedes-Benz 240D
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Emily said the customer service was great, but they don't work on diesels. They were fantastic at providing all the information she needed. She would definitely recommend them as long as they don't have a diesel vehicle.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
California
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017 Category: Service
Daniel said this business was late to show up one morning when he had his vehicle scheduled at 8 AM. He said they were about 30-40 minutes late to open up. He said he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

PC
Patricia C.
California
Chrysler Town
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2017 Category: Service
Patricia said this business was not able to fix her problem but they provided her with options, as to what she could do. The owner was very nice and she enjoyed speaking with him.
This review was collected via phone interview by Customer Research Inc.

AG
Andy G.
California
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Andy said there was a problem with the billing and there was confusion as to what work needed to be done.
This review was collected via phone interview by Customer Research Inc.

CB
Christopher B.
Sausalito, CA
Chevrolet El Camino
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016 Category: Service
Christopher said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
California
Hyundai Elantra GT
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2016 Category: Service
Chris said the layout of this business is confusing and there is no waiting room. The service and the explanation was fine. They were very friendly.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Belvedere Tiburon, CA
BMW 328i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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