I'm very sorry to hear that you were not satisfied with the service your recieved. I went back through your invoice notes and it is all stated on the invoice what was done and why. We needed to do the compression test because there was nothing else causing the miss fire. The miss fire was caused by the engine not having compression which we found by doing a compression test. The engine needs replaced to fix the problem. This was all stated on your invoice and you were informed over the phone during the whole process. I would like to know if there is anything we can do to remedy the issue that you had with your service. Please contact me and we can discuss it.
As we discussed when you brought the vehicle back in that there was a big mis-communication between us. We are very sorry for that, we strive to provide the best service for everyone. When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem. We have worked with you on this problem and it is all fixed now with your approval. I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again. If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business
Butch and Carole