Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

800 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.5151536/5Overall Rating 4.5151536/5Overall Rating 4.5151536/5Overall Rating 4.5151536/5rating 4.5151536
Original
Overall Rating 2.41935/5Overall Rating 2.41935/5rating 2.41935rating 2.41935rating 2.41935
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JY
John Y.
Hamden, CT
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Excellent staff and service department!!! Dan c. And Robert s. Get 10stars for the ease of my purchase and service experience!!
Excellent staff and would recommend this dealership to everyone!! JP

TL
Terry L.
Westport, CT
2010 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
superior service
superior service

RP
Ron P.
Shelton, CT
2012 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Balise Hyundai of Fairfield
Overall the work is completed well on the car. The furniture in the lounge needs to be replaced!

RS
Ryan S.
Orange, CT
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Mary
Mary was very helpful and informative. She helped to schedule my appointment and keep me up to date with my repairs. She want above and beyond to make sure I was satisfied with the service.

SS
Susan S.
Milford, CT
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
No car wash
Milford washes your car after they work on it. Fairfield doesn't

Anonymous avatar
Verified Customer
Fairfield, CT
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Mary knows her stuff! Great customer service all around!
Hyundai Roadside Assistance + Mary manning the Service Desk = Great Experience, especially for a new owner!

NG
Navarun G.
Bridgeport, CT
2011 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Good service
I had applied for gas mileage reimbursement for my Hyundai 2011 elantra back in January through balise Hyundai, but never received it.

RK
Robin K.
Fairfield, CT
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service
Fast and everyone is nice

Anonymous avatar
Verified Customer
New Canaan, CT
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Review
Service attendant very accommodating

JP
James P.
Bridgeport, CT
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great service and a friendly environment
Great service in a convenient time period.

BF
Blake F.
Bridgeport, CT
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Quick and Friendly
The service sales person was very helpful. She did not try to upsell services and always reminds me of deals and mpg rebate program. The service was done quick and correct.

LH
Lori H.
Fairfield, CT
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
No Pressure Dealer
I never feel like I'm being shanghai'd into getting more work done than I have requested. If the technician finds something they advise me, quote a cost and amount of time necessary and let me decide without any pressure. Service has been quick and appointments are easy to make online.

Anonymous avatar
Verified Customer
Bridgeport, CT
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Great Customer Service
I walked in without having a service appointment because my car broke down on my way to work and as per usual Mary was awesome she took my car in and gave me a loaner vehicle so that I could go to work. They fixed my car in only 2 days I couldn’t be happier with their services.

Anonymous avatar
Verified Customer
Norwalk, CT
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Overall great service.
It was all fine except I had trouble with the blue tooth when answering calls. No one could help me with that. Otherwise, the service was fine.

WH
William H.
Fairfield, CT
2011 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Review
Service was professionally scheduled and completed.

MM
Miguel M.
Bridgeport, CT
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Service staff
Great interpersonal skill from the staff

SO
Suneetha Or O.
Enfield, CT
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Great Job!
Thank you to the Service Manager. You and your service dept addressed my situation as soon as I came in. Shortly after you advised what had happened. I was told that part needed to be shipped in and you provided me with a loaner right away. Thank you again!

RB
Robert B.
Fairfield, CT
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Customer Satisfaction
Any issues or concerns are resolved immediately by the customer reps.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2018 Category: Service
Poor tech training
Poor this time. Previous visits were satifactory.
Profile image medium
CRAIG F., Fixed Operations Director from Balise Hyundai of Fairfield responded on 06/11/2018

Followed up with customer and adressed his unresolved issues. Returned on 6/11/18 and replaced another light bulb.


NT
Nani T.
Trumbull, CT
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Great service
Friendley, informative and aming to please

ES
Elizabeth S.
Norwalk, CT
2015 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018 Category: Service
Service Review
Ridiculous slow service, no updates, no explanation or apology