ReScore Reviews™ (44)
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I AM VERY SORRY THAT YOUR EXPERIENCE WAS NOT A PLEASANT EXPERIENCE . I WOULD LIKE TO DISCUSS IN FURTHER DETAIL WITH YOU IN THE NEAR FUTURE . I AM CURRENTLY LOOKING INTO OPTIONS TO IMPROVE CUSTOMER'S EXPERIENCE HERE AT BALISE HYUNDAI OF FAIRFIELD . I KNOW WE ARE MORE THAN CAPABLE OF PROVIDING CUSTOMER'S WITH OUTSTANDING SERVICE DURNING THE SERVICE VISIT . THIS WILL NOT HAPPEN AGAIN . I WILL BE REACHING OUT TO YOU IN THE NEXT COUPLE OF DAYS . THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . I LOOK FORWARD TO SPEAKING WITH YOU IF YOU WOULD LIKE TO SPEAK WITH ME SOONER MY DIRECT LINE IS 203-659-5240 THANK YOU NICK HOLDER
Service manager has no clue about how to treat a customer.
i am sorry this has happened to you. Please provide your name and number and I will insure your depoist has been refunded. My direct number is 203 659 5226.
Its now the 21 st and they have no answer as to when I will get my car back . Calling corporate . Never deal with this group again. Shame on you in the day of google to fail at customer service.
I understand your frustration but I have spoken to you several times over the course of this issue. I can assure you that corporate is aware of the back ordered parts and I have been told there are many other vehicles that are down because of this part. I will contact you shortly to discuss this further.
The service advisor, Mary, is great, and the techs there are good at their jobs, but the arrogance and attitude of the manager was completely uncalled for and disrespectful. It makes me wonder if his is how he treats all of the customers that walk through that door, if you decide to go there be prepared.
This is a survey for the service department only and negitivly affects service only.