Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

593 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


LR
Luis R.
Port Isabel, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Great customer service
Love the service at hyundai ,
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/22/2018

Good afternoon and thank you for the great survey. 


Verified Customer
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2018 Category: Service
Great service
Great staff of people
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/19/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


NL
Narciso L.
Los Fresnos, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Service
Kind staff.
Good service but inconvenient time and place.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/13/2018

Good afternoon and thank you for the survey. 


CV
Clark V.
Santa Rosa, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
PROFESSIONALISM
LUPE AND HIS STAFF HAVE ALWAYS SHOWN GENUINE CONCERN WHEN DEALING WITH ME AS A CUSTOMER OF THE HYUNDAI PRODUCT. I'M GRATEFUL AND LOYAL TO THIS BRAND.


CLARK VIEGAS
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/13/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


Verified Customer
Santa Rosa, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Quick service
Went in for a simple recall and was resolved and given a heads up about upcoming service needed.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/09/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


CL
Carmel L.
Harlingen, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Amazing service
Thank you Mr. Lupe For An Amazing Experiance. You Are The Bomb! Always Making Sure My Car Is Updated With Any Service Needed!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/07/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018 Category: Service
Friendly and efficient
Service manager very friendly, and service was done in timely manner.
Adrienne R. from Bert Ogden Hyundai responded on 02/05/2018

Good morning! Thank you for the 5 star review. We appreciate your business and look forward to helping you in the future for your service needs. Dale Gas!


JW
Joan W.
Harlingen, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
No comment
No comment
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/02/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


NB
Nathan B.
Lyford, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Service
Service
Hyundai service has been exceptional
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/31/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


BC
Belinda C.
Brownsville, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Service
Great Service
Quick and efficient service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/30/2018

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family. 


Verified Customer
Weslaco, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2018 Category: Service
Ehhh
Was told previously no appointment was need then this time I was told I needed an appointment
Adrienne R. from Bert Ogden Hyundai responded on 01/30/2018

Hello! I am sorry you felt your experience was only 2 stars. Due to an increased number of customers, as a courtesy, we do let everyone know that appointments take priority over walk-ins so that they can be aware of the possible increase in wait time. We do try and accomodate our walk-ins as quickly as possible. We hope to see you in the future for all your service needs. Dale Gas!


Verified Customer
Rancho Viejo, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2018 Category: Service
Great Warranty Service
Excellent warranty service. Once diagnosed, the part was ordered and my servce window planned. I drop my car the scheduled date at lunch time and it was ready before I left the office.

BO shuttled me back and forth my office. Awsome Service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/29/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


Verified Customer
Lyford, TX
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018 Category: Service
Customer service
Friendly people and ready to serve you !
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/29/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


GR
Gabriela R.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Keep up the good work!!
I had an appt. at 3pm ,but i had got there a but early but Wally was there waitng to greet me with a fiendly I also love the great atmosphere. I like how they're always ready to help you with any question one might have. Overall it was a great experience.
I highly recommended to my buddy already.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/29/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


Verified Customer
La Feria, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Service
I love that my oil/filter change takes less than 45 minutes and not hours like other dealerships.
Adrienne R. from Bert Ogden Hyundai responded on 01/26/2018

Hello! Thank you for your 5 star review and we would love to continue to be your first choice for oil changes and any other service needs. Dale Gas!


Verified Customer
Harlingen, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Satisfied with work done!
Great experience...thank you.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/26/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


Verified Customer
Merrillan, WI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Recall Fix
Was greeted by friendly helpful employees. I am winter Texan from WIsconsin & was informed via my phone that a part needed replacing. My car was fixed quickly & I was on my way.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/26/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


NE
Norbert E.
Harlingen, TX
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Ruthie
I am SO pleased with Wally and crew. They did an outstanding job on repair of my car. Appreciate the phone calls informing me of status
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/23/2018

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family. 


Verified Customer
Harlingen, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Great service
Always have time to schedule my vehical. No excuses or long wait unless the service center notifies me ahead of time.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/23/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 


RS
Rafael S.
Mercedes, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Everyone is friendly and helpful
Like how they treat us always friendly and willing to help.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/22/2018

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.