ReScore Reviews™ (3)
Hello and thank you for the review.
I am sorry you feel that you way regarding your service visit. The diagnostic rate is a flat fee that is charged for the time and effort it takes to figure out the issue on any vehicle complaint. The labor hours were investigated and found to be correct.
I do agree our phone connectivity requires improvement and we are working to correct it. Currently we are closed weekends but we are open M-F 7:30a.m.-6p.m. to service our customers.
Thank you again for your time and hope you can give us another chance.
Hi! Thank you for taking the time to review us and I am sorry you felt your experience was not great. We do strive for great customer service and we would like to hear more about your experience so we will be contacting you directly.
Good morning and thank you for the survey, coupons are automatically sent to customers who come in on a regular basis.
Good morning and thank you for the survey. You can also visit our website for our latest coupons
Good morning and thank you for the survey.
Good afternoon Mr.Esparza sorry to hear your not impressed with our service dept.
Good morning and thank you for the survey, we have certified lube techs for Hyundai vehicle if you do not have an appointment then we take you in as a walk in.
Good morning and thank you for the survey, we will be more than happy to provide a complementary wash upon request.
Good morning and thank you for the survey, air filters are checked at every oil change. Reason begin it all depends on driving conditions, highway drivers will tend to have a cleaner filter. Were drivers who go trough dirt roads or drive near construction sitghts tend to get dirtier faster.
Good morning and thank you for the survey, I do appoligize that your vehicle was in service for more than 24hrs. Did the service dept offer you a loaner vehicle for the delay?
Good morning and thank you for the survey I do apologize for the amount of time it took the parts to arrive, we are working together with Hyundai to try and speed up the process on special order parts.
Good morning and thank you for the survey, the windshield washer pump is on order for your vehicle.
Good morning and I apologize that no one had giving you a follow up call, mu name is Guadalupe Garcia III I am the service manager if there is anything I can do to make this issue right feel free to give me a phine call (956)412-3333
I am very sorry to hear that my staff may have been careless in the servicing of your vehicle. I can assure you that I will have a discussion with them about this. Any job worth doing is worth doing well ! Please contact me and we will make it right ! I do thank you for taking the time to let us know how we are doing ! This is a opportunity to get better !Michael Rotta
Service Manager Bert Ogden Hyundai / Kia