ReScore Reviews™ (3)
Thank you for your review. We apologize that you felt your service experience did not go well. Management has been made aware and are going to discuss these issues with the service team. We would like to hear more about your service visit and management will be reaching out to you to make it right.
It is very unlikely that I will return to the dealership to get my vehicle serviced
Good morning sir! I am sorry to see your service experience was extremely upsetting to you. I would like to find out more about the visit and will be contacting you directly. Thank you for taking the time to provide a review.
Hello! I am sorry you felt your experience was not great with your recent service visit. We will be contacting you to find out if there is anything more we can do to help you out. Hope to speak with you soon.
Hello! I am sorry you felt your experience was only 2 stars. Due to an increased number of customers, as a courtesy, we do let everyone know that appointments take priority over walk-ins so that they can be aware of the possible increase in wait time. We do try and accomodate our walk-ins as quickly as possible. We hope to see you in the future for all your service needs. Dale Gas!
Hello! I do thank you for taking the time to review us and also to speak with our customer service representative too. We do go by appointments for our service department and they are easy to get set up by calling or going on to our website. I am glad we were able to squeeze you in and get your oil change taken care of for you when you stopped by. For your Millennium contract, our Finance department will be able to help you with that too. If you have any further questions please do not hesitate to call us. Dale Gas!
Your Bert Ogden Hyundai Service Team
it feels that services need at least another person dedicated to manage calls and times
Good morning I would like to speak more with you regarding your service visit feel free to call me at your earliest convenience (956)412-3333 Guadalupe Garcia III.
Good morning, my name is Lupe Garcia (Service Manage) here at Bert Ogden Hyundai. I apologize for your last service experience. Please call me at your earliset convenience at 956-412-3333.
Good morning and we do apologize for not washing cars or being closed Saturdays.
Good afternoon and thank you for the survey I do apologize but we no longer offer the car washes.
Good morning and thank you for the survey, I am sorry that the service provided was less than excellent my name is Guadalupe Garcia service manager. I would like to speak with you about your experiance my number is (956)412-3333.
Thank you for taking the survey.
Good morning could you be specific on what was the reason for the score on the survey.
Good morning my name is Guadalupe Garcia III I am the new service manager at Bert Ogden Hyundai-KIA. I do apologize for the inconvenience that you went trough, if their is anything i can do for you by all means feel free to contact me at (956)412-3333. I want to make sure no one has to go trough that again, thank you.