Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

576 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JB
Joseph B.
Laguna Vista, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2019 Category: Service
Cost of repair outrageous
Our gas actuator broke on our 2013 Santa Fe (that we bought new). This is our 4th Hyundai to buy. I looked it up and it seems Hyundai has a problem with the actuator breaking. The dealership quoted me $227.00 to repair it. Our Santa Fe only has 76,000 miles on it. So the service guys were great as always but, they can't help the price Hyundai charges!!!! I'll do without it medicine is more important!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 04/01/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


RC
Rene C.
Santa Rosa, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Quick and friendly service
Called in for same day service and my husband was able to take car in when he got out of his night shift.. We both have been very busy with work during the week and it makes very hard to take veichile in for service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 04/01/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


WN
William N.
Raymondville, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Humble
Treat u good
Adrienne R. from Bert Ogden Hyundai responded on 04/08/2019

Thank you so much for the 5 star review William! We really appreciate you and look forward to serving you again, Dale Gas!


JS
Javier S.
Weslaco, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
awesome customer service!
Definitely recommend to friends and family!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/27/2019

Good morning and thank you for the great survey on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Quick Service
Bert Ogden Hyundai is always able to squeeze me in for regular maintenance and is very fast!! Friendly and professional staff. Love the warranty!
Adrienne R. from Bert Ogden Hyundai responded on 03/25/2019

We really appreciate your great review and are so glad you chose us to service your vehicle! We look forward to serving you again! #dalegas


Verified Customer
San Benito, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Exceptional Service
Service staff are amazing! They are courteous, friendly, and truly value their customers. They are a prime example of what customer service is all about. They take pride in their work and it shows. They are professional and knowledgeable. I am proud to drive a Hyundai and be a part of the Bert Ogden family. Wally is an exceptional Service Manager.
Adrienne R. from Bert Ogden Hyundai responded on 03/25/2019

Hi and thank you so much for the awesome review and praise! We love providing the best customer service and work hard to make sure our customers are happy. Thank you again, Dale Gas!


Verified Customer
Harlingen, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Problem resolved
Thank you for resolving my problem with better communication from your team.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/17/2019 Category: Service
Not good service
Car was in good condition until service was done to vehicle causing vehicle to need a part. Lack of communication
Adrienne R. from Bert Ogden Hyundai responded on 03/18/2019

Thank you for your review. We apologize that you felt your service experience did not go well. Management has been made aware and are going to discuss these issues with the service team. We would like to hear more about your service visit and management will be reaching out to you to make it right.


Verified Customer
Harlingen, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
My experience
Everyone is very friendly and helpful and always smiling very good atmosphere
Adrienne R. from Bert Ogden Hyundai responded on 03/15/2019

Thank you so much for the 5 star review! We really appreciate your time and we look forward to serving you again! #dalegas


Verified Customer
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
they are always ready to service my car just drive in
Mr. Wally service manger is great the right man for the job.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/15/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


KR
Kassandra R.
Weslaco, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Customer service
Friendly customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/13/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


OM
Oscar M.
San Benito, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Customer Service
I brought my car for an oil change, excellent customer service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/12/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


JT
Juana T.
Santa Rosa, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Wally takes care of us....
Great service great prices....
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/08/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


EC
Ernesto C.
Raymondville, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Excellent service.
I was very satisfied with the service and explanation on the services provided.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/04/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Great customer service
Cashier was friendly and courteous. Service advisor did great. Would definitely recommend to others. Will keep coming back.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/04/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


ML
Michele L.
Lyford, TX
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Service
Great job
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/01/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


AS
Ana S.
Harlingen, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Staff
Love my car, always get excellent service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/01/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team.  

Guadalupe Garcia III


LG
Linda G.
Harlingen, TX
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Friendly staff
The service department went all out trying to figure out my vehicle's issue. They were friendly and patient throughout the whole process.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 02/28/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


JC
Jecoa C.
Harlingen, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Customer Service
Thanks So Much In a Happy Customer.
Adrienne R. from Bert Ogden Hyundai responded on 02/27/2019

We are so happy you are our customer and we love to put you first! Thank you for your awesome review and we look forward to serving you again, Dale Gas!


MM
Mary M.
San Benito, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
fast and friendly
always great and offer coffee or water or if i need anything
Adrienne R. from Bert Ogden Hyundai responded on 02/27/2019

Hi and we love putting our customers first! Thank you so much for taking the time to write us a review! Dale Gas!


YH
Yolanda H.
Santa Rosa, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2019 Category: Service
Dissatisfied Customer
It took 3 trips to the dealership for the same problem. Hopefully the 3rd time is a charm.
Adrienne R. from Bert Ogden Hyundai responded on 02/27/2019

Hi Yolanda and thank you for your honest review. We appreciate your feedback as it helps us improve your customer experience. Managment is looking into why it took three trips to fix your issue and we will work to do better job for all our customers. We hope to serve you again in the future, Dale Gas!