Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

595 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Good quick oil change
Great staffe interested in customers' needs
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/06/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


CB
Cynthia B.
Weslaco, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Fast & Courteous
Very Courteous, I was in and out with no wait or delays!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/05/2016

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family.


Verified Customer
Elsa, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016 Category: Service
Great!
Service was excellent!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/29/2016

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


JG
Jessica G.
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016 Category: Service
Customer service
Yes
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/29/2016

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


JD
Jacob D.
La Feria, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016 Category: Service
Great customer service and fast service
Fast service at a reasonable price
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/29/2016

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


RC
Ricardo C.
Harlingen, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016 Category: Service
Great Service
Buy the ext warranty it comes in handy.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/29/2016

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.


JS
Jose S.
Harlingen, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2016 Category: Service
Tucson
Very professional
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/20/2016

Good morning and thank you for the survey I do apologize for the amount of time it took the parts to arrive, we are working together with Hyundai to try and speed up the process on special order parts.


CC
Carlos C.
San Benito, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2016 Category: Service
The employees are friendly and very helpful.
Yes I would
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/20/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


EM
Eddie M.
Harlingen, TX
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2016 Category: Service
Car maintenance
Exceptional customer care
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/20/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
La Feria, TX
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Service
Yes
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/20/2016

Good morning and thank you for the survey, on be half of all the Bert Ogden family.


ES
Elaine S.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2016 Category: Service
Prompt and Courteous
My visit was for scheduled maintenance and when I arrived I was greeted and the service was taken care of with professional efficiency.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/13/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Edinburg, TX
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Pleased
Good and fast service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/12/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


EA
Eliseo A.
Grand Prairie, TX
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2016 Category: Service
Great service
Never had an issue. Love the customer service and the car care they provide.

Verified Customer
San Benito, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2016 Category: Service
Disappointed
See comments

OM
Oscar M.
San Benito, TX
2015 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2016 Category: Service
Customer service
We had to order the part. I was not happy, because all the fluid went inside the vehicle, not happy.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/01/2016

Good morning and thank you for the survey, the windshield washer pump is on order for your vehicle.


Verified Customer
Rio Hondo, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016 Category: Service
Fast and Professional
No appointment and was out in a amour reasonable amount of time. Customer service was great.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/30/2016

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family.


TV
Timoteo V.
San Benito, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2016 Category: Service
Oil change
Great staff
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/23/2016

Good morning and thank you for the survey, on be half of all the Bert Ogden family.


EA
Edouard A.
Lyford, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2016 Category: Service
Average
They need a better communication service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/22/2016

Good morning and I apologize that no one had giving you a follow up call, mu name is Guadalupe Garcia III I am the service manager if there is anything I can do to make this issue right feel free to give me a phine call (956)412-3333


Verified Customer
Harlingen, TX
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016 Category: Service
Great service as always
In and out fast
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/22/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Edinburg, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016 Category: Service
Service maintenence
The service rep Jonathan was so accomodating and very professional at the time we had our scheduled maintenance. Am very satisfied with the services rendered.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/22/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.