Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

867 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 9 days ago

Reviews


MH
Maria H.
Los Gatos, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Maria said the employees were nice. They provided flexible service. They provided outstanding customer service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Los Gatos, CA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Don said the business does good work, he's a regular customer and they are excellent.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
San Jose, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Top Self Service!!
Mario and techs provide outstanding service & care for all of our vehicles.

BP
Bob P.
San Jose, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
maintenance
Mario's mechanics always do a superb job of servicing our vehicles and the vehicles are ready on time and are very clean when ready.

KB
Kathy B.
Visalia, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Kathy said the staff performed what needed to be done quickly and politely.
This review was collected via phone interview by Customer Research Inc.

AW
Amber W.
Felton, CA
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Amber said this business has been excellent, always. She did say her most recent experience was a little upsetting, due to the wrong size windshield wipers being installed.
This review was collected via phone interview by Customer Research Inc.

JH
Jerry H.
San Jose, CA
Ford Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Jerry said Mario was knowledgeable but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Jose, CA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018
window not working
Mario addressed the invoice problem to my satisfaction, I guess, I might have ask him at the time of the payment for an adjustment since he did do the repair. Other shops I have used keep the charge of assessing the repair needed, even when they perform the repair.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018
window repair
did not like paying 149.00 dollars to trouble shot the problem, which is well known for ford trucks, and takes over two hours to perform the repair
Mario P. from Blossom Valley Valero responded on 06/14/2018

Raymond,
I just reviewed your invoice to find out what you were referring to. 
And found that we made a terrible mistake. You should have never been charged the initial $145 labor charge.
When we initially open a repair order, we begin with a general statement of the work to be done, so the technicians know what to do. In your case, check the right rear power window. Once we open up the interior door panel and find the cause, we should have deleted the initial $145 charge.
We had to open the interior door panel to verify the root cause of the problem and ultimately replace the part, so you shouldn’t have been charged twice for the same procedure. You were double billed and I truly appologize for doing that. I assure you that this mistake was totally unintentional and I’m hoping I can repair our relationship and you will accept my sincere apology.
I will happily refund the $145 amount to you.
Again I am so very sorry for this terrible mistake.
Please call me or come by so I can make this right.
Thank you, Mario. 


RR
Rich R.
Los Gatos, CA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Very Good Setvice
Very efficient mechanics. Pleasant people that are very capable. Honest

BR
Bill R.
San Jose, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Auto repair
Mario and his crew are the best.! I wouldn't take any of my vehicles to any one else.

NC
Nick C.
San Jose, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
The best of the best!
Rarely do the words "honest" and "mechanic" go together, but in the case of Blossom Valley Valero, Mario Piergallini and his crew epitomize those two words. In addition to being honest, they are also extremely competent - only doing what needs to be done, expert at diagnosing problems, and charging a fair price for their services. I wouldn't go anywhere else to have my car serviced or repaired.

MA
Mary A.
San Jose, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Mary said she's known the staff for awhile, and she is always given good prices there.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
San Jose, CA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Envoy
Mario and staff are a perfect 10 in are book always get the job done .

WK
Woody K.
San Jose, CA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Woody said he values their experience, and they do not sell him anything he doesn't need.
This review was collected via phone interview by Customer Research Inc.

LM
Lise M.
San Jose, CA
INFINITI QX56
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Lise said they were friendly and explanatory. They are trustworthy.
This review was collected via phone interview by Customer Research Inc.

EG
Elias G.
San Jose, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Elias said that the staff at the facility provide good service.
This review was collected via phone interview by Customer Research Inc.

TN
Tyler N.
San Jose, CA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Tyler said he was looking for work on his air bag and was quoted a lot of money.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
San Jose, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Robert said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SJ
Stephen J.
San Jose, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Stephen said the staff are great people who do great work.
This review was collected via phone interview by Customer Research Inc.

CB
Charlene B.
Los Gatos, CA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Best auto repair in Los Gatos
Blossom Valley Valero has been servicing my cars for over 20 years. Mario and team are honest and never have pushed unneeded service or repairs. They are also courteous and friendly and an asset to this area of Los Gatos.

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