ReScore Reviews™ (3)
I just reviewed your invoice to find out what you were referring to.
And found that we made a terrible mistake. You should have never been charged the initial $145 labor charge.
When we initially open a repair order, we begin with a general statement of the work to be done, so the technicians know what to do. In your case, check the right rear power window. Once we open up the interior door panel and find the cause, we should have deleted the initial $145 charge.
We had to open the interior door panel to verify the root cause of the problem and ultimately replace the part, so you shouldn’t have been charged twice for the same procedure. You were double billed and I truly appologize for doing that. I assure you that this mistake was totally unintentional and I’m hoping I can repair our relationship and you will accept my sincere apology.
I will happily refund the $145 amount to you.
Again I am so very sorry for this terrible mistake.
Please call me or come by so I can make this right.
Thank you, Mario.