Reviews
MH
Maria H.
Los Gatos, CA
Verified
Maria said the employees were nice. They provided flexible service. They provided outstanding customer service. They provided good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Don G.
Los Gatos, CA
Mercury Grand Marquis
Verified
Don said the business does good work, he's a regular customer and they are excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
JT
Jim T.
San Jose, CA
Ford Explorer
Verified
Top Self Service!!
Mario and techs provide outstanding service & care for all of our vehicles.
Recommended
BP
Bob P.
San Jose, CA
Nissan Frontier
Verified
maintenance
Mario's mechanics always do a superb job of servicing our vehicles and the vehicles are ready on time and are very clean when ready.
Recommended
KB
Kathy B.
Visalia, CA
Dodge Grand Caravan
Verified
Kathy said the staff performed what needed to be done quickly and politely.
Recommended
This review was collected via phone interview by Customer Research Inc.
AW
Amber W.
Felton, CA
Nissan Maxima
Verified
Amber said this business has been excellent, always. She did say her most recent experience was a little upsetting, due to the wrong size windshield wipers being installed.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jerry H.
San Jose, CA
Ford Cutaway
Verified
Jerry said Mario was knowledgeable but the price was a little high.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
San Jose, CA
Ford F-150
Verified
ReScore Review™
window not working
Mario addressed the invoice problem to my satisfaction, I guess, I might have ask him at the time of the payment for an adjustment since he did do the repair. Other shops I have used keep the charge of assessing the repair needed, even when they perform the repair.
Recommended
Original Review
window repair
did not like paying 149.00 dollars to trouble shot the problem, which is well known for ford trucks, and takes over two hours to perform the repair
Mario P. from Blossom Valley Valero responded on 06/14/2018
Raymond,
I just reviewed your invoice to find out what you were referring to.
And found that we made a terrible mistake. You should have never been charged the initial $145 labor charge.
When we initially open a repair order, we begin with a general statement of the work to be done, so the technicians know what to do. In your case, check the right rear power window. Once we open up the interior door panel and find the cause, we should have deleted the initial $145 charge.
We had to open the interior door panel to verify the root cause of the problem and ultimately replace the part, so you shouldn’t have been charged twice for the same procedure. You were double billed and I truly appologize for doing that. I assure you that this mistake was totally unintentional and I’m hoping I can repair our relationship and you will accept my sincere apology.
I will happily refund the $145 amount to you.
Again I am so very sorry for this terrible mistake.
Please call me or come by so I can make this right.
Thank you, Mario.
RR
Rich R.
Los Gatos, CA
Ford Edge
Verified
Very Good Setvice
Very efficient mechanics. Pleasant people that are very capable. Honest
Recommended
BR
Bill R.
San Jose, CA
Ford Pickup
Verified
Auto repair
Mario and his crew are the best.! I wouldn't take any of my vehicles to any one else.
Recommended
NC
Nick C.
San Jose, CA
Honda CR-V
Verified
The best of the best!
Rarely do the words "honest" and "mechanic" go together, but in the case of Blossom Valley Valero, Mario Piergallini and his crew epitomize those two words. In addition to being honest, they are also extremely competent - only doing what needs to be done, expert at diagnosing problems, and charging a fair price for their services. I wouldn't go anywhere else to have my car serviced or repaired.
Recommended
MA
Mary A.
San Jose, CA
Volvo XC90
Verified
Mary said she's known the staff for awhile, and she is always given good prices there.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Mark M.
San Jose, CA
GMC Envoy
Verified
Envoy
Mario and staff are a perfect 10 in are book always get the job done .
Recommended
WK
Woody K.
San Jose, CA
Lincoln Town Car
Verified
Woody said he values their experience, and they do not sell him anything he doesn't need.
Recommended
This review was collected via phone interview by Customer Research Inc.
LM
Lise M.
San Jose, CA
INFINITI QX56
Verified
Lise said they were friendly and explanatory. They are trustworthy.
Recommended
This review was collected via phone interview by Customer Research Inc.
EG
Elias G.
San Jose, CA
Toyota Corolla
Verified
Elias said that the staff at the facility provide good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TN
Tyler N.
San Jose, CA
Toyota Prius
Verified
Tyler said he was looking for work on his air bag and was quoted a lot of money.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
Robert B.
San Jose, CA
Nissan Frontier
Verified
Robert said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
SJ
Stephen J.
San Jose, CA
Toyota Tacoma
Verified
Stephen said the staff are great people who do great work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Charlene B.
Los Gatos, CA
Ford Edge
Verified
Best auto repair in Los Gatos
Blossom Valley Valero has been servicing my cars for over 20 years. Mario and team are honest and never have pushed unneeded service or repairs. They are also courteous and friendly and an asset to this area of Los Gatos.
Recommended