Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(100 Reviews)

97% Would Recommend
Latest Review 4 months ago

Reviews


FF
Frank F.
Pasadena, CA
BMW 3 Series
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2018
Thought I found a trustworthy shop that I can refer friends and family
Very disappointed mostly in the fact that I thought I had found a shop that I could trust and build a long term relationship with. Unfortunately I was wrong.

Simply put... I brought my car into the shop with a specific concern. Thousands of dollars later, I still have the same problem. That’s not ok. Customer experience dropping off car and getting a loaner was a nightmare. First I was told that rental cars were not available anymore when booking my appointment. When I arrived, there was a customer in the lobby waiting for a ride to enterprise as he explained that the shop is issuing a rental. The gentleman at the desk asked if they reserved a rental for me and I told him that I was told they didn’t do that anymore. He said that information is incorrect. Hmmm. What’s up with that? I end up getting the shops loaner and 10 min after driving it overheats and the shop tells me to stop and that a tow truck would pick it up. Leaving me and my guests stranded until they picked me up. They first asked me to wait and ride back with the tow truck, but I was with a friend, adding to frustration and embarrassment. If they would have shown as much care for my car as they did Ruth the loaner, I may be writing a very different review.
Simply put... work performed did not resolve the problem. The solution offered is unacceptable... looking for more error codes and spending more money in something that I asked them to fix. I paid for the work and parts to get it fixed. Why isn’t it fixed? Paid but no resolution to my car’s problem. Seriously?!

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