Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51
4.5

( 2783 Reviews )

ReScore Reviews™ (32)

ReScore
Overall Rating 3.8125/5Overall Rating 3.8125/5Overall Rating 3.8125/5rating 3.8125rating 3.8125
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


MN
Mary N.
Glen Burnie, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Getting your Car serviced at Bob Bell Hyundai.
The man that checked me in was very nice when I told him a few extra things I needed. when my car was ready to go the person explained every thing they did while it was there which was good and the person that checked me out was very friendly and efficient.

WP
William P.
Millersville, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
4 1/2 years of excellent service
The service is quick, thorough and painless. Never hassled or given any hard sell.

TK
Theresa K.
Glen Burnie, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service work update
Good service . Done sooner than expected .
STEPHEN K. from Bob Bell Hyundai responded on 12/06/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


EG
Edwin G.
Pasadena, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Very professional people
Great place to go and get your car service
STEPHEN K. from Bob Bell Hyundai responded on 12/05/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


CM
Corina M.
Glen Burnie, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Customer care
Friendly and always will to please their customers
STEPHEN K. from Bob Bell Hyundai responded on 12/05/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


JB
Joann B.
Baltimore, MD
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
Very efficient.
This time I was directed to go to the Hyundai car service after 7 years at Bob Bell Fast Lane. Just wondering why I could not make the appointment on line. Very fast in and out at Hyundai. When I asked the question to the young lady at service desk - she didn't know but did say they were trained at Hyundai and the "over there" (I guess she meant the Fast Lane service) people were not. Anyway, 2013 Hyundai will be traded in when it gets 10 years old and I will return to Bob Bell.
STEPHEN K. from Bob Bell Hyundai responded on 12/04/2019

Thank you for putting your faith in us. We appreciate your  review and feedback. We look forward to continue assisting with all of your car care needs


Verified Customer
Pasadena, MD
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Fast service
Fast service.
STEPHEN K. from Bob Bell Hyundai responded on 12/04/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


SC
Stephen C.
Severna Park, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
Hyundai routine service
Consistent performance, as I've come to expect.
STEPHEN K. from Bob Bell Hyundai responded on 12/04/2019

Thank you for putting your faith in us. We appreciate your  review and feedback. We look forward to continue assisting with all of your car care needs


RC
Robert C.
Arnold, MD
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
People
Great. All Around
STEPHEN K. from Bob Bell Hyundai responded on 12/03/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


JB
Janet B.
Glen Burnie, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2019 Category: Service
Rayray08
Your review isn't anonymous. I've had someone email when I made it anonymous.
STEPHEN K. from Bob Bell Hyundai responded on 12/03/2019

We are sorry that you did not have a 5 star visit.
We strive for excellence and 5 star reviews.
Our Quick lane manager will be contacting you to discuss your concerns.
We hope you will take the time to re score us after you speak with Bill.  our Quick lane mgr. Thank you


MD
Michael D.
Halethorpe, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
on time
they where right on time in and out
STEPHEN K. from Bob Bell Hyundai responded on 12/03/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


Verified Customer
Severna Park, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Well done and quick
All of my interactions were positive. Everyone was nice and friendly. I enjoyed the coffee and snacks in waiting area. The engine replacement happened in under a week when the expectation set was 2-4 weeks.

Two minor negatives:

I called ahead to say I was in route. Still had to wait 10 minutes for the car after completing the paperwork
Rental car partner was next door, so it was very convenient. However, my rep was self absorbed, inconsiderate of me and my limited time window. He was a poor communicator. I did not feel like a customer at all, but somewhat of a bother to him. Not a Hyundai employee, but just an FYI
STEPHEN K. from Bob Bell Hyundai responded on 12/03/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


DP
Darlene P.
Odenton, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service
I was in and out within the hour. Great service !
STEPHEN K. from Bob Bell Hyundai responded on 12/03/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


PJ
Pam J.
Pasadena, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Excellent Service
The dealership is clean friendly and was very helpful . Replaced my engine in a few days at no cost to me.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


DM
Deborah M.
Brooklyn Park, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
good service
Service is fast and accurate. Love the staff, they are truly professionals.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


JP
Jerry P.
Pasadena, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Fast Great Service
Fast Great Service
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


RT
Ramon T.
Severn, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Fast & Affordable
The service personnel check me in immediately upon my arrival. The check in process was fast and easy. My car was ready for pickup within 3 hours.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


CM
Carolyn M.
Millersville, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Always Efficient and Courteous
Bob Bell is very well organized and thorough. I can count on being treated fairly and efficiently. This is the best dealer that I have ever taken my Hyundai to--and I've been to quite a few! Can't recommend them highly enough.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


Verified Customer
Severn, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Great!!
Customer service is exceptional. No wait time. Efficient service.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs


PB
Paula B.
Glen Burnie, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great service
I return to Bob Bell for routine maintenance because they are professional and i doesn’t take long for the service.
STEPHEN K. from Bob Bell Hyundai responded on 12/02/2019

Thank you for putting your faith in us. We appreciate your 5 star review and feedback. We look forward to continue assisting with all of your car care needs