Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

871 Reviews

99% Would Recommend
Latest Review 42 minutes ago

Reviews


LL
LARRY L.
La Center, WA
Ford Windstar Wagon
Verified
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10/19/2018
Bob's Auto
Great job as always!!

JE
JOANNE E.
Ridgefield, WA
Nissan Xterra
Verified
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10/12/2018
Bob's automotive
Bob is a good guy honest and trust worthy. I appreciate he us a lical business. Am a senior single woman and feel as he is straight forward and truthful with me. Will recommend him as well to my friends.

AA
AL A.
Ridgefield, WA
Ford Ranger
Verified
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10/07/2018
excellent work.....as usual. Count on Bob to keep my truck runing..........
Been taking care of my vehicles since he opened his shop after retiring from the Marine!!!...………..

RD
ROSEMARY D.
La Center, WA
Jeep Grand Cherokee
Verified
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10/06/2018
Great Job
Always great service from Bob's.

BH
Bob H.
Ridgefield, WA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Bob said the business did a good job with the service they provided.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
La Center, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Jennifer said overall she was very pleased with the service, but when she came in to pick up the vehicle she had to wait for about 20 minutes because the employees were chatting. However, she would recommend them and she will probably go back.
This review was collected via phone interview by Customer Research Inc.

RT
Rylee T.
Ridgefield, WA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Rylee said her overall experience was great. They were super fast, easy to understand, and straightforward.
This review was collected via phone interview by Customer Research Inc.

DD
Don D.
La Center, WA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Don said he has dealt with this business for a long time and it was good service.
This review was collected via phone interview by Customer Research Inc.

SC
Sam C.
Ridgefield, WA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Sam said he was overall pleased with his experience.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Ridgefield, WA
Chevrolet Caprice Police Patrol Vehicle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Mike said that the place did a great job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PL
Pat L.
Ridgefield, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Pat said the business is friendly. They did great work at a fair price. He thanks the business for their work and for fitting him in on a busy day.
This review was collected via phone interview by Customer Research Inc.

VH
Valeica H.
Ridgefield, WA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Valeica said it was quick service and good pricing.
This review was collected via phone interview by Customer Research Inc.

RD
ROSEMARY D.
La Center, WA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great Job
It's always a pleasure to take our cars in to Bob's Automotive for service. I know the job will be done by excellent technicians at a fair price. When I leave I have the peace of mind knowing my car is safe.

AS
ALLEN S.
Ridgefield, WA
Lincoln MKX
Verified
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09/07/2018
The best
Bob’s Automotive is the only place we trust our car care to.Their experience and integrity are par none, from the oil changes, tire replacement and repairs. The only regret that we have is not being able to take Bob, Pricilla and their crew with us when we move out of state. One cannot find a better place to bring your vehicles and know that you will receive the highest quality service. Allen and Cindy Shrader

TB
Travis B.
La Center, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Travis said this business has clear communication and exceptional speed.
This review was collected via phone interview by Customer Research Inc.

VB
Vern B.
Ridgefield, WA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Vern said that everything went fine at this business. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Ridgefield, WA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Mark said he was really impressed with Bob, who bent over backwards to provide good service.
This review was collected via phone interview by Customer Research Inc.

JC
Josh C.
Ridgefield, WA
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2018 Category: Service
Josh said the staff was nice. He would not recommend the business for service because he spent a lot of money for an alignment, but they did not align the steering wheel.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 08/29/2018

Mr Clark's Ford Pick-up has 280,000 miles, he did his own work installing SOME new suspension parts. All Mr. Clark wanted us to do was align the front weels, which we did and the wheels are straight & true. His steering wheel will not stay centered because of looseness in other steering parts he did not replace that are worn, primarily the steering gear box. We were not hired to diagnose the steering & suspension, just to align the front wheels which we did, obviously correctly as Mr Clark is not compaining of steering pull or drift, as he did before we aligned the wheels. Mr Clark's invoice reflected everyting he authorized. The Alignment, 2 Eccentric Caster / Camber Bushings, a small labor charge to replace the bushings and tax, $307. It is not our fault that Mr. Clark's mechanical & suspension diagnostic capabilities are not very good. Have you ever watched a Professional do a job and you think, "Hell I can do that", then you try it and find out it is much harder and there is much more to it than you expected. It is so sad that people think repairing a vehicle is so simple! So we get a bad review for not doing something we weren't asked to do or paid to do. I also find it sad that Mr. Clark spoke to our Asst.Manager and when our Asst. Manager advised him of the steering gear and sysem looseness he told our Asst. Manager, " Yeah, I know, it's a Ford thing" and he hasn't called us to complain or ask us to do anything to correct the issue, mosty because he knows IT IS NOT OUR FAULT!


WB
Wendy B.
La Center, WA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Wendy said the staff checked over everything really well and were very honest. He appreciated that they were someone she could trust.
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Ridgefield, WA
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Greg said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

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