Recommended
This customer brought his vehicle to us after he purchased it with a complaint of an automatic transmission "Hard Shifting" issue, a battery charge issue and a general inspection. First we diagnosed the transmission "Hard Shift" issue and found no fluid pressure or shift issues. Automatic Transmission diagnostic testing takes approximately 45 minutes to and hour. Finding the "Hard Shift" issue to be an engine misfire issue, we finished the overall inspection, removing the wheels to check brakes, testing and checking the steering & suspension. We foundthe right rear wheel bearing begining to fail, all ball joints loose, the steering stabilizer worn out along with the engine in desperate need of a complete tune-up. We also found during this time the vehicle had a parasitic eletrical drain that was discharging the battery when not in operation (this repair was approved and alone took approximately 2 hours to tack down the electrical short causing the issue). With chasing the customer "False Transmission Diagnosis" and completing the inspection we had approximately 2.5 hours work and time into the job before we stated any repairs. We developed a couple of different estimates, based on condition, safety and value. We called Mr. D. and explained his options and the associated costs. We answered his questions and complied with his wishes. Mr. D. chose the repair we completed and approved the estimate, which the final bill was less than the estimate. We used only Original Equipment Quality or better parts, as we always do! This entire process and approved job took approximately 6 hours over 2 days. I would suggest Mr. D. in the futrure find a shop that does not hire dedicated and trained Automotive Technicians that concern themselves with the customes safety and best intrests in mind. There are plenty of shops that will do inferior work for less and use cheap "Knock Off" parts. It is sad that we constantly go over and above for our customers and have for 24 years, yet some feel a burning desire to complain, even after they have approved what you are doing! Just a sad sign of the times.