David I apologize for the delay in shipping on your part. As you know your part came from the dealer. Dealers do not keep parts for older cars in house they keep them in a Ford regional warehouse (Orlando). This time of the year shipping tends to take a little longer. I order your part Monday Afternoon and it arrived to us at 3:45 Wednesday afternoon and you picked your car up at 5:00 that same day. I enformed your part had to be ordered. When you called me on Wednesday to check your status, I told your timing was good, that I had just signed for it and we would get it done that day. I think our techs did a good job getting it done that day. As far as cost saving you would need to conctact the dealer. I know they charge 499.63 and we charged you $449.67...But my est would be over $140.00. $50.00 on the part alone and we do not charge diag time which is usually 90.00 at a dealership plus our labor rates are less.
Tom, Thank you for bringing this to my attention. I am very sorry to hear about this. We take a lot of pride in keeping everything clean our shop, waiting area and especially the customers car. I am not sure what happened or who dropped the ball here. I shared your review with our techs, to help ensure this doesn't happen again. Please feel free to bring the car in for a free detail. Call me or Rianne at your convenience to make the appointment.