Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

700 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


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THOMAS R.
Chester Springs, PA
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Honesty and great service
Being a dealer service client for many years, I was plbelieve the first word in finding a good mechanic is "honesty". Chet is a completely honorable guy. I've never had any questionable experiences. While he does offer recommendations for future service issues there's never been that "false urgency" I've gotten from other shops.

In addition, Boss Automotive is efficient and convenient. I call to arrange to drop off my vehicle, usually able to set an appointment within 3 days, and it's back within 24 hours. I've had brakes replaced, new tires, radiator change, multiple oil changes, A/C serviced as well as state emission & inspection. All completed within 24 hours.

If you're looking for a new mechanic, do yourself a favor and meet with Chet. I count on Boss Automotive.

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Nancy A.
West Chester, PA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Nancy said the employees were very nice. She was satisfied with her service.
This review was collected via phone interview by Customer Research Inc.

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Joe S.
Kennett Square, PA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said the employees were responsible. They provided timely service.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 07/13/2018

thanks joe, good to see you


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Amy G.
Honey Brook, PA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Amy said this business did the work and her vehicle runs. The service was great, the staff mmebers are friendly, and they know what they're doing.
This review was collected via phone interview by Customer Research Inc.

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Cara L.
Coatesville, PA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Cara said Chet and Ken were great. They provided excellent service, and she trusts them.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 07/13/2018

thank you cara


AJ
Ashley J.
West Chester, PA
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Ashley said the staff is super friendly, the service is always prompt and good, and the prices are fair.
This review was collected via phone interview by Customer Research Inc.

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Bill L.
Chester Springs, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Bill said this facility is a trusted automotive business that he refers to friends and family. He can always count on them. It was a positive experience.
This review was collected via phone interview by Customer Research Inc.

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John B.
West Chester, PA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
John said they always have a good experience with this business, they always take their vehicles there and the staff are always good to them.
This review was collected via phone interview by Customer Research Inc.

JM
Jessa M.
West Chester, PA
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Jessa said she had to wait a little longer.
This review was collected via phone interview by Customer Research Inc.

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MARK S.
Glenmoore, PA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Boss Automotive Delivers Again!
Chet and Boss automotive continue to deliver! They diagnosed an issue that others couldn't figure out and got quickly up and running. Fair, honest, and friendly! Highly recommend.

SK
Skender K.
Norristown, PA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Skender said every time she has had to go in for a vehicle problem, it is well taken care of at this facility. The employees definitely do everything they can. . The staff and the owners are wonderful.
This review was collected via phone interview by Customer Research Inc.

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Katherine o.
Thornton, PA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Katherine said that the facility takes very good care of her and her entire family, the staff are honest people.
This review was collected via phone interview by Customer Research Inc.

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Debbie H.
West Chester, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Debbie said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

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Tom D.
West Chester, PA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tom said the business provided top notch customer service.
This review was collected via phone interview by Customer Research Inc.

CF
Carolyn F.
West Chester, PA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Carolyn said she has always had very good work done at the business. She said everything the staff does is perfect, she trusts them, which is as important as the workmanship, and she has been dealing with them for a long time.
This review was collected via phone interview by Customer Research Inc.

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Nicole B.
Kennett Square, PA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Nicole said she really appreciates how reliable everyone was and the work turned out great. She's been a customer for 16 years.
This review was collected via phone interview by Customer Research Inc.

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SCOTT Y.
Downingtown, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Boss made a complicated job simple. I took my CR-V to Boss after an initial visit to the dealer. The dealer nearly $2000 to repair the bumper and reset the camera that was malefunctioning after a low speed collision.
Chet promised to fix the situation at the least cost possible. He was good to his word and was able to remount the camera and replace the cracked bumper for far less than the dealer quoted. Just one more example of Boss providing the expertise and willingness to solve the problem without breaking the bank.

LH
Larry H.
Glen Mills, PA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Larry said he is happy with the service the business provided on his vehicle. The staff at the facility are good friendly people.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
West Chester, PA
Scion xD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Work was well done. Car ready when I needed it.
Over the years Boss Automotive has met my service requirements. They let me know when inspections are due and perform the work in a competent fashion.

SK
STACIE-STEVEN K.
West Grove, PA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Inspection +
Thank you, along with the inspection you made suggestion of work that I can follow-up with at dealership since the car is new and under warranty. I appreciate you keeping a good eye on our cars that is why I have trusted your work for the past 17 years. Steven K.