Reviews
SK
SCOTT K.
West Chester, PA
INFINITI QX56
Verified Customer
Terrible experience with servicing of my Infiniti
Before I got my car towed to Boss with a starting/electrical issue, I was assured they had the right equipment and could fix it. Well they did not.... Could not fix or even replace the cruise control module. Now I have several new issues to deal with after the "service" - headlights don't work, moon roof won't open and key lock is not working. My car is 9 yrs old and I have lost confidence in Boss to work on my cars. Real shame because now I have to be extorted by the dealerships....
Chet H. from Boss Automotive responded on 06/26/2019
I'm very sorry you feel this way scott, i was very upfront with you through out the whole process that our attemp to repair the module and save you $2000.00 may or may not work and you chose to have us try ad fix it.
WM
William M.
West Chester, PA
Cadillac DeVille
Verified Customer
William said they sold him a vehicle that had a lot of problems.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 09/28/2016
sorry to hear that you had issues with the car mr mccullough, i havent heard from you since you purchased it. you surely should have let us check it out for you.
MH
MICHAEL S H.
West Chester, PA
MINI Cooper
Verified Customer
ReScore Review™
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.
Original Review
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015
Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.
SG
SUSAN G.
West Chester, PA
Honda Accord
Verified Customer
service is completely unsatifactory
My last experience was not only expensive but had to take it to Honda dealership to repair adjustment they made. Chad adjusted my idle on my last visit and was so evident that he had no clue what he was doing. I will not ever return to this place of business and continue to tell all my friends to stay away from this expensive and inexperienced auto repair business!!!!!!
KH
Kenyon H.
Philadelphia, PA
GMC Yukon
Verified Customer
Kenyon said August of last year he went to get his air conditioner fixed and paid $140.00 for the service. He said he only used it for 2 months and just recently he went back to them for the same problem and it is still not resolved, so and the staff said they would need to charge him an assessment fee. He said they could have at least offered a discount for the fee and the communication was poor but the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 08/20/2018
2 issues with this review, when we did the evacuate and recharge last august we informed you that we could not find a leak and we added dye, if the a/c stops working come back so we can check for the dye and pinpoint the leak. #2 why wait over a full year to come back in if it stopped working after 2 months? you waited 14 months to bring it back. on this visit i told you that the rear lines had a small trace of dye but i could not be sure that was it because most of the dye had been washed off.
BI
Betty I.
West Chester, PA
Dodge Caravan
Verified Customer
Betty said the price is too much. They are a little high with some things.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
MICHAEL H.
Brookhaven, PA
GMC Savana Cutaway
Verified Customer
vechile review
great work on my vechile got inspected and t
Recommended
JH
JARRYD H.
Exton, PA
Subaru XV Crosstrek
Verified Customer
Reliable w/ quick turnaround
These guys always have your vehicle back to you as soon as possible. Excellent service. Reliable.
Recommended
JM
Jessa M.
West Chester, PA
Honda CR-V
Verified Customer
Jessa said she had to wait a little longer.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
Jeff A.
West Chester, PA
Chevrolet Silverado 1500
Verified Customer
Jeff said they were timely , gave good information and got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
Stephen H.
West Chester, PA
Toyota Corolla
Verified Customer
Stephen said there was no one around to give him a ride home, so he had to rent a vehicle. He was a bit disappointed.
Recommended
This review was collected via phone interview by Customer Research Inc.
WS
WILLIAM S.
West Chester, PA
Scion xD
Verified Customer
2013 Scion XD
The work done was fine and finished on the agreed time. The cost of the brake job was more expensive than other brake jobs I've had done elsewhere in the past.
Recommended
DG
Debbie G.
West Chester, PA
Honda Insight
Verified Customer
Debbie said she would recommend the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
LG
Larry G.
West Chester, PA
Ford F-150
Verified Customer
Larry said the business was a little pricy, but the employees did a good job. The last time he came in, he needed a seatbelt so that his vehicle would pass inspection. They were unable to get a seatbelt and he ended up going to another location.
Recommended
This review was collected via phone interview by Customer Research Inc.
MW
MARK W.
Glen Mills, PA
Toyota FJ Cruiser
Verified Customer
Boss Automotive is a good place for your cars
They are professional and courteous. Get the job done!
Recommended
WS
WILLIAM S.
West Chester, PA
Scion xD
Verified Customer
Excellent service at a time when I need it.
See above
Recommended
RG
Robin G.
West Chester, PA
Mercedes-Benz ML320
Verified Customer
Robin said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Tim H.
West Chester, PA
Chevrolet Aveo
Verified Customer
Tim said it was a good experience but he's had better.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Sam E.
Fairless Hills, PA
Ford Focus
Verified Customer
Sam said this business was good. The staff was polite.
Recommended
This review was collected via phone interview by Customer Research Inc.
KL
KAREN L.
West Chester, PA
Toyota Camry
Verified Customer
Appreciate the service and the quick turnaround time
Now you send a coupon for an oil change I just paid for?
Recommended